Patient Services Coordinator

3 weeks ago


Roanoke, Virginia, United States Carilion Clinic Full time
About the Role:

As a Guest Services Representative at Carilion Clinic, you will play a vital role in ensuring a seamless experience for patients and guests. Your primary responsibility will be to proactively meet, greet, direct, and assist individuals as they navigate our facilities.

Key Responsibilities:

  • Manage patient flow from point of entry to service area, serving as a liaison between patients, families, and staff.
  • Direct and check in patients with the Patient Access department using various programs, including Epic, Spark, and Teletracking.
  • Provide business and concierge-type services, such as Notary assistance, lost and found management, and mail and package routing.
  • De-escalate situations with displeased patients or guests, working closely with Patient Advocacy and Security to address concerns.
  • Assist with sales and customer service duties, including providing backup coverage for the CRMH Gift Shop and JCHS Bookstore.
  • Conduct facility tours for students, staff, and expecting parents, coordinating with authorized department managers to schedule tour dates and times.
  • Verify and direct shuttle transportation for incoming patients using Epic, Web Exchange, and Shuttle Tracker programs.
Requirements:

Education: High school diploma or GED required.

Experience: Two years of related experience in customer service.

Other Minimum Qualifications: Excellent interpersonal skills, a hospitable personality, calmness, tact, diplomacy, and professionalism in handling all situations. Must be neat in appearance and have basic typing skills. Ability to use a computer terminal to access information and proficient in office equipment.

About Carilion Clinic:

Carilion Clinic is a not-for-profit, mission-driven health system built on progress and partnerships. We are a courageous team that is always learning, never discouraged, and forever curious. Our organization is headquartered in Roanoke, Va., and features a robust system of award-winning hospitals, Level 1 and 3 trauma centers, and a Level 3 NICU.

Equal Opportunity Employer: Carilion Clinic is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment that values and respects the contributions of all employees.



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