Reprographics Operations Supervisor

1 week ago

New York, New York, United States Forrest Solutions Full time
Job Overview

Position Summary:

The Reprographics Operations Supervisor is tasked with managing the daily functions of the document reproduction department within a distinguished financial institution. This position entails leading a small team of two associates, ensuring that all printing, copying, and document handling services are performed effectively, accurately, and uphold the highest quality standards. The Supervisor will serve as a primary liaison for internal departments, oversee workflow, and maintain the necessary equipment and supplies to support departmental operations.

Key Responsibilities:

  • Supervise and guide a team of two associates, offering mentorship and performance evaluations.
  • Delegate tasks and manage daily operations to guarantee timely and efficient completion of all document reproduction requests.
  • Encourage a collaborative and positive work atmosphere, fostering teamwork and professional growth.
  • Oversee the production of all printed, copied, and scanned materials, ensuring compliance with the institution's quality and confidentiality standards.
  • Manage the scheduling and prioritization of print jobs to meet internal deadlines.
  • Monitor and maintain reprographics machinery, including printers, copiers, and scanners, ensuring optimal functionality.
  • Conduct regular quality assessments on all outputs to ensure accuracy, consistency, and adherence to branding and formatting guidelines.
  • Address and resolve any issues related to print quality, document formatting, or equipment malfunctions in a timely manner.
  • Act as the main point of contact for internal departments requiring document reproduction services.
  • Deliver exceptional customer service, understanding the needs of internal clients and providing tailored solutions.
  • Manage and resolve any client concerns or issues, escalating to the Office Services Manager when necessary.
  • Monitor and manage inventory levels of paper, toner, and other supplies related to document reproduction.
  • Order supplies as needed and maintain accurate records of stock levels to ensure continuous service.
  • Identify opportunities to enhance document reproduction processes and implement best practices to improve efficiency and productivity.
  • Stay updated on industry trends and new technologies, recommending updates or changes to equipment and procedures as necessary.
  • Maintain precise records of all document reproduction jobs, including costs, materials used, and time taken.
  • Prepare and submit regular reports on departmental performance, equipment status, and team productivity to the Office Services Manager.
  • Ensure that all operations comply with the institution's policies, particularly those related to confidentiality and data security.
  • Promote a culture of compliance and safety within the department.

Qualifications:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum of 3 years of experience in a reprographics or related field, with at least 1 year in a supervisory or leadership role.
  • Strong leadership and team management capabilities, with the ability to motivate and develop staff.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Proficiency in operating and troubleshooting reprographics equipment.
  • Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and a commitment to quality and accuracy.
  • Familiarity with document management systems and print production software is advantageous.

Company Overview:

Forrest Solutions has been a privately owned company for 47 years, specializing in people power solutions. We focus on onsite outsourcing and temporary and project staffing nationwide, serving a prestigious client list that includes Fortune 500 corporations and top 100 AM Law firms.

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