IT Operations Supervisor

2 weeks ago


New York, New York, United States Akelius Technology AB Full time

IT Operations Supervisor, US

Are you exploring career advancements within a dynamic real estate organization?

Consider the opportunity to become our next IT Operations Supervisor in the US.

Join us and contribute to our mission.

Position Overview

Akelius is in search of a skilled IT operations supervisor to manage and ensure dependable, secure, and effective daily operations for our offices and properties across the US.

The successful candidate will deliver innovative and dependable technological support to enhance the efficiency of the Akelius Real Estate Management team while ensuring that existing technology processes function optimally in collaboration with the Akelius group IT unit.

The IT operations supervisor will prioritize internal customer satisfaction above all.

  • Offer assistance and direction to stakeholders through a help desk
  • Oversee the installation, upgrades, and configuration of hardware and software
  • Supervise IT support specialists to guarantee effective task responses from the internal IT team
  • Collaborate with the group IT unit
  • Conduct reviews and provide recommendations for internal processes and procedures
  • Manage multiple responsibilities and adhere to deadlines; communicate progress regularly
  • Deliver frontline IT support, both in-person and remotely, utilizing TeamViewer and Azure resources
  • Take ownership of support requests and proactively resolve issues
  • Manage projects and tasks (e.g., office relocations, hardware or software upgrades, property IT)
  • Follow up with end users to provide status updates in accordance with service level guidelines
  • Perform system diagnostics, troubleshoot problems, and ensure positive client and end-user service

Candidate Profile

  • High school diploma or GED is mandatory
  • College degree is preferred
  • 5+ years of experience in an IT support role, providing technical assistance and customer support in an IT or technical helpdesk environment
  • Genuine interest and understanding of IT solutions, with a passion for technological efficiencies
  • Proven ability to foster and maintain positive relationships with customers and end-users through technical guidance and timely service
  • Capability to present complex information clearly and influence outcomes through effective verbal and written communication
  • Excellent interpersonal skills, building rapport with employees
  • Proficient in coordinating and directing IT staff operations to meet organizational requirements
  • Enjoy working in a fast-paced, growing team and are comfortable engaging with individuals at all levels of the organization
  • Strong organizational skills to ensure proper follow-up and adherence to project timelines

Application Process

Submit your resume for consideration.

What Akelius Offers

  • Salary range: USD 80,000 to USD 100,000
  • Competitive benefits with generous employer contributions
  • 100% coverage for short and long-term disability, as well as life insurance
  • 401k plan with matching contributions
  • Annual fitness benefit
  • Internal industry-specific education and training opportunities
  • Offices located in central areas with a high-quality working environment
  • Social events and volunteer opportunities throughout the year
  • Company summit held every two years

About Akelius

Akelius specializes in acquiring, upgrading, and managing residential properties.

Our portfolio includes rental apartments in major metropolitan areas.

Akelius is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender identity, sexual orientation, age, marital status, protected veteran status, pregnancy, physical and/or mental handicap or financial ability.



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