Customer Service Representative
1 week ago
About the Role:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at GXO Logistics. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Coordinate workload allocation among warehouse workers, material handlers, and drivers
- Prepare work orders; troubleshoot orders and resolve discrepancies as needed
- Assign and release orders sent for loading and unloading
- Allocate and research inventory for orders
- Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
- Maintain and generate required reports
- Process, audit, and file various documentation
Requirements:
- Proficiency in Microsoft Office
- Ability to communicate effectively with carriers, customers, employees, and management
- Proven ability to multitask and prioritize workload in a fast-paced environment
Preferred Qualifications:
- High school diploma or equivalent
- Availability to work a flexible schedule when needed
- 1 year of customer service experience
- 6 months of experience in a warehouse setting
About GXO Logistics:
GXO Logistics is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO Logistics a great place to work.
Equal Opportunity Employer:
GXO Logistics is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
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