Customer Service Representative

4 days ago


Hillsboro, Texas, United States Frontier Waste Solutions Full time
About Us

Frontier Waste Solutions is a leading provider of waste management services in Texas, dedicated to delivering exceptional customer experiences and innovative solutions to meet the needs of residential, commercial, and municipal clients.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for handling inbound and outbound inquiries, providing top-notch customer service, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about our services and products.
  • Account Management: Manage customer accounts, process payments, and maintain accurate records.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management.
  • Problem-Solving: Identify and resolve customer complaints and issues in a professional and timely manner.
  • Team Collaboration: Work collaboratively with the operations team to achieve customer satisfaction and business goals.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2 years of customer service experience, with 1 year of call center experience highly preferred.
  • Skills: Proficiency in Microsoft Office, Windows-based applications, and data entry; excellent communication and problem-solving skills.
  • Physical Requirements: Ability to sit for 6-8 hours a day, with occasional standing, walking, and lifting up to 10 pounds.
What We Offer

As a Customer Service Representative at Frontier Waste Solutions, you will have the opportunity to work in a fast-paced and dynamic environment, develop your skills and knowledge, and contribute to the success of our team. We offer a competitive salary, benefits package, and opportunities for growth and advancement.



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