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Customer Service Representative

2 months ago

Hillsboro, United States Insight Global Full time
Job Description

We are seeking a highly skilled Contact Center Representative to join our team at Insight Global. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

  • Answer inbound calls and respond to client inquiries
  • Resolve client issues and concerns in a professional and courteous manner
  • Upsell services and products to clients
  • Document client conversations in a CRM
  • Work in a fast-paced environment with a high level of accuracy and attention to detail

Requirements:

  • 1-2 years of customer service experience in a fast-paced environment
  • 1 year of recent sales experience
  • Proven ability to upsell services or products in a working environment
  • Proficient computer skills, including MS Office Suite, Word, Outlook, and Excel
  • Experience working in a banking or customer service position
  • Call center experience is highly preferred

About Us:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Work Environment:

We are a company that values punctual attendance and a strong work ethic. Our work environment is fast-paced and dynamic, with a focus on providing exceptional customer service to our clients.

Pay Range:

The pay range for this position is $18.70/hr-$20.60/hr.