Customer Service Representative
4 weeks ago
The Customer Service Representative is responsible for managing information, systems, and process flows surrounding customer and technician experience. This position provides specialized assistance to our customers by acting on a variety of requests including, but not limited to demo requests, pricing related projects, service requests and other related activities that will support sales associates and service management and technicians in achieving excellent customer service.
Key Responsibilities:
Tracking and managing customer assets
Updating customer contracts
Scheduling planned maintenance across customer assets
Dispatching technicians efficiently to meet planned maintenance schedules
Manage routine service requests, from receipt to billing.
Open, update, and close work orders in a timely manner, according to service standards.
Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up.
Review all previous day field visits for accuracy and to ensure work was completed as requested, with no outstanding issues or concerns.
Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed.
Work safely and follow all safety requirements.
Work independently or with a team in a professional manner.
Other duties as assigned by supervisor.
Key Performance Measurements:
A score card that reflects team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
Demonstrates complex scheduling ability, resulting in high degree of technician efficiency.
Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.
Benefits:
At Concentric, we believe that our people are what make us great and help us deliver exceptional customer service. We offer industry leading benefits to include:
Competitive pay - Plus incentive opportunities and overtime potential for our hourly employees
Full benefits package that starts day one - Includes medical, dental, vision, company-paid life insurance and disability coverage.
401K with match
8 paid holidays
Full-time Employees receive 128 Hours of PTO Annually
Training and mentoring - Learn from our experts in the industry.
Advancement opportunities.
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Requirements:
High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.
Must be able to pass a background check
Must be able to pass a drug test, our technicians are subject to random drug
Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus.
Strong communication, problem solving, and analytical skills.
Ability to organize his/her own work and work independently, with limited supervision.
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Ability to work collaboratively with other departments toward the greater good of the organization.
Ability to adapt to a fast-changing environment.
Ability to be successful in high throughput environment.
Willingness to work occasional overtime.
At Concentric, we consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
-
Customer Service Representative
3 weeks ago
Carrollton, Texas, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. Your key responsibilities will include:Greeting customers and providing them with a positive, engaging experienceTaking customer orders using our...
-
Customer Service Representative
1 month ago
Carrollton, Texas, United States Enthusiast Auto Holdings Full timeCustomer Service Representative **Job Summary** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Enthusiast Auto Holdings team, you will play a critical role in ensuring exceptional customer experiences. **Key Responsibilities** * Provide top-notch customer...
-
Customer Service Representative
1 month ago
Carrollton, Texas, United States Tony Brewer - State Farm Agent Full timeCustomer Service RepresentativeAt Tony Brewer - State Farm Agent, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our agency, you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency.We're looking for a candidate with strong communication...
-
Customer Service Representative
3 weeks ago
Carrollton, Texas, United States UASA Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at UASA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and responding to customer inquiries.Key Responsibilities:Answer incoming phone calls in a professional and...
-
Customer Service Representative
4 weeks ago
Carrollton, Texas, United States HomePro, Inc. Full timeCustomer Service RepresentativeHomePro, Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers.Key Responsibilities:Assist customers with their questions and concerns regarding our home technology products and...
-
Customer Service Representative
3 weeks ago
Carrollton, Texas, United States U-Haul Full timeCustomer Service Representative Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a strong desire to help others? U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team!As a Customer Service Representative, you will be the face...
-
Customer Service Representative
4 weeks ago
Carrollton, Texas, United States Shield California Health Full timeCustomer Service RepresentativeShield Healthcare is seeking a skilled Customer Service Representative to join our team in Carrollton, TX. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Answer...
-
Customer Service Representative
3 weeks ago
Carrollton, Texas, United States Daltile Full timeCustomer Service Representative Job SummaryDal-Tile is seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling customer inquiries, processing orders, and resolving issues in a timely and professional manner.Key Responsibilities:Provide customer...
-
Customer Service Representative
3 weeks ago
Carrollton, Texas, United States Hugh M. Cunningham Companies Full timeCustomer Service RepresentativeAt Hugh M. Cunningham Companies, we pride ourselves on delivering high-quality service and value to our clients. As a Customer Service Representative, you will work directly with manufacturers, customers, and outside sales associates to provide pricing, specifications, availability of products, and to process customers'...
-
Customer Service Representative
4 weeks ago
Carrollton, Texas, United States Pie Five Pizza Full timeWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Provide excellent customer service and respond to guest...
-
Customer Service Representative
4 weeks ago
Carrollton, Texas, United States Valvoline Instant Oil Change Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Valvoline Instant Oil Change. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our guests and ensuring their satisfaction with our products and services.Key Responsibilities:Provide...
-
Customer Service Representative
4 weeks ago
Carrollton, Texas, United States Precision Aviation Group Full timeJob Title: Customer Service RepresentativePrecision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With a global presence, PAG delivers innovative solutions to aviation customers through its Supply Chain and Inventory Supported Maintenance, Repair, and Overhaul (ISMRO)...
-
Customer Service Representative
3 weeks ago
Carrollton, Texas, United States Precision Aviation Group Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Precision Aviation Group. As a key member of our customer support team, you will be responsible for providing exceptional customer service to both internal and external clients.Key Responsibilities:Communicate with...
-
Customer Service Representative
4 weeks ago
Carrollton, Texas, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
4 weeks ago
Carrollton, Texas, United States UASA Full time**Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at UASA. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.Key...
-
Customer Service Representative
4 weeks ago
Carrollton, Texas, United States Summit Refrigerants Full timeJob SummarySummit Refrigerants is seeking a highly skilled Customer Service Representative to join our team. As the primary interface with customers, this role requires excellent communication and interpersonal skills to provide exceptional customer service and support.Key ResponsibilitiesProvide professional customer support via phone, email, and in-person...
-
Customer Service Representative
3 weeks ago
Carrollton, Texas, United States Domino's Franchise Full timeAbout the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a positive experience for our customers.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
4 weeks ago
Carrollton, Texas, United States HomePro Full timeJob OverviewHomePro is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries and issues.Key Responsibilities:Provide top-notch customer service via phone, email, and...
-
Customer Service Representative
3 weeks ago
Carrollton, Texas, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take...
-
Customer Service Representative
3 weeks ago
Carrollton, Texas, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take...
