Clinical Care Coordinator

4 days ago

Stafford, Virginia, United States Mary Washington Healthcare Full time

Job Summary:

The Hub Clinical Care Coordinator is a key member of the Mary Washington Healthcare team, responsible for the management of organizational-wide patient placement activities. This role serves as the leader of the system Hub, serving as the primary liaison between all nursing units, service locations, support departments, and other healthcare facilities.

Key Responsibilities:

  • Coordinates with Admission and Unit Clinical Care Coordinators to manage 24/7 hospital-wide patient placement and flow, including all admissions, transfers, and discharges.
  • Designates system-wide unit and bed assignments based on assessment of patient clinical needs, nurse staffing, and unit bed priority status.
  • Anticipates and manages barriers that may impede system-wide flow, escalating issues as appropriate.
  • Assesses patients' clinical presentation against Milliman Care Guidelines to identify admission status, working DRG, and target LOS for all direct admits and incoming facility transfers.
  • Evaluates and facilitates implementation of appropriate accommodations for patient care needs, including bariatric beds, special equipment, language lines, and other resources.
  • Manages all aspects of patient placement, direct admits, and transfers in Care Logistics software, validating admission orders and ensuring accurate patient status and level of care.
  • Leverages information to adjust resources, including EVS, Transport, Ancillary Services, and Staffing, to facilitate patient flow efficiency and achieve system-wide length of stay goals.
  • Consults and educates medical and nursing staff regarding patient status, placement, payor requirements, and utilization of resources.
  • Manages the centralized, one-call transfer center in the system Hub for direct admits and facility transfers, ensuring timely pre-certification and insurance authorization.
  • Coordinates registration, insurance authorization, and care management clerical duties with the Hub Clinical Care Coordinator Assistant.
  • Partners with the Order Organizer to identify and prioritize scheduling of ancillary and service department testing and procedures to optimize system-wide patient flow.
  • Collaborates with the Staffing Coordinator to identify and prioritize nursing staff capacity to optimize system-wide patient placement and flow.
  • Serves as a resource on patient placement, system flow, and patient transfer management for the Hub, nursing unit, ancillary, and service department associates.
  • Performs rounding with the Progression Leader on each Nursing Unit to determine bed availability and capacity.
  • Maintains knowledge about unit scope of service, including type of patients, equipment, space resources, and procedures performed.
  • Collaborates with the Administrator on Call to resolve higher-level issues.
  • Communicates with patients and families to maintain positive patient experiences.
  • Acts as a liaison/resource for service recovery, escalation of issues/events to Regulatory Affairs, and/or the Administrator on Call.
  • Serves as a materials management resource when unavailable.
  • Utilizes patient care resources to fulfill staffing needs, considering staff skills, competencies, and experience.
  • Partners with Unit C3s/Progression Leader to address staffing shortages or overages.
  • Performs other duties as assigned.

Qualifications:

Required:

  • Minimum of three (3) years recent acute care clinical experience.
  • Bachelor of Science in Nursing is required.
  • Able to work independently, managing time, multiple priorities, and resources to achieve goals.
  • Able to assimilate information quickly to produce sound decisions and recognize situations that require immediate intervention.
  • Able to maintain a calm demeanor and command during time of crisis management.
  • Able to articulate information and ideas clearly through written and verbal communication.

Preferred:

  • One (1) year supervisory experience strongly preferred.
  • Bed management experience strongly preferred.
  • Utilization review experience.

License and/or Certifications:

Required:

  • Valid RN License from Virginia or reciprocal compact state required.
  • AHA BLS Provider CPR required at hire.

Preferred:

  • Certification in nursing, case management, or utilization review.

Mary Washington Healthcare is an Equal Opportunity Employer and welcomes applications from diverse candidates.

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