Customer Service Representative

16 hours ago


Tempe, Arizona, United States iMPact Business Group Full time
Job Title: Sr. Customer Service Representative Job Summary: We are seeking a highly skilled and experienced Sr. Customer Service Representative to join our team at iMPact Business Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. Responsibilities: * Maintain direct contact with customers before and/or after the sale to ensure their needs are met and exceeded. * Support the sales team by developing and maintaining positive customer relationships, which can significantly impact service and/or product revenue. * Collaborate with various departments to meet maintenance services sales goals. * Work with customers and/or distributors to receive accurate account of equipment failures and provide reports to management. * Focus on pre-sale or post-sales or both, responding to customer inquiries, resolving production scheduling and shipping or invoicing problems, and recognizing add-on business opportunities. Requirements: * 1-2 years of experience in customer service or a related field. * Strong analytical skills, with experience working with data to solve problems and develop processes. * Excellent communication skills, with a customer service orientation. * Proficiency in Microsoft Office, including Excel, with experience using pivot tables and various functions. What We Offer: * A dynamic and collaborative work environment. * Opportunities for professional growth and development. * A competitive salary and benefits package. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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