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Guest Services Manager

2 months ago

Madison, Wisconsin, United States NCG Hospitality Full time

Join the esteemed team at NCG Hospitality as we seek a dedicated Guest Services Manager.

The foundation of our success lies in our exceptional Team Members, who are devoted to providing remarkable experiences for our guests while adhering to our steadfast commitment to excellence. In return, we offer our Team Members a variety of benefits, incentives, and more.

Core Benefits:
- Paid Sick Leave
- Paid Time Off and Personal Days
- Paid Volunteer Hours for Community Service
- Flexible Work Schedules

Team Member Travel Perks:
- Affordable hotel stays starting at $49 per night
- Rates subject to availability and property brand
- Complimentary night stays at NCG Hospitality properties

Professional Development:
- Comprehensive training and development programs with growth opportunities
- Assistance with educational and professional certifications

Health and Wellness:
- Health, Dental, and Vision Insurance
- Virtual Telehealth Services
- Team Member Assistance Program offering mental health resources
- Confidential counseling through TeleDoc
- Monthly reimbursement for health and fitness activities

Financial:
- 401(k) Retirement Savings Plan
- 100% match on the first 3% and 50% match on the next 2% of contributions
- Same-Day Pay Option
- Health Savings Account

How can you make a difference on your team?

As a Guest Services Manager, you will lead a front desk team to ensure guests receive courteous and attentive service throughout their stay.

  • Oversee a dedicated front desk team
  • Assist with various accounting and financial functions related to the front desk
  • Work to maintain product and service quality scores
  • Train in all operational areas of the property
  • Act as the Manager on Duty in the absence of the General Manager
  • Ensure the safety and security of the property, staff, and guests
What does success look like in this position?
  • Exceptional customer service skills, including problem-solving and complaint resolution
  • Strong interpersonal, relationship-building, and communication abilities
  • Meticulous attention to detail and organizational skills
  • Ability to thrive in a fast-paced environment
  • Dependability and integrity
  • A desire to contribute to a supportive and effective team
Who is NCG Hospitality? We are a leader in the ownership, development, and management of premier hospitality properties. With over 45 years of experience, NCG Hospitality has grown into a successful third-generation, family-owned business. We proudly own and operate more than 30 properties across various states, including renowned hotel brands and restaurants. Our commitment to the hospitality industry is grounded in our core values of Growth, Fun, Trust, and Responsibility.

As you dedicate yourself to providing unforgettable experiences for our guests, we will be there to support you on your own exciting journey.