Guest Services Coordinator

2 weeks ago


Madison, Wisconsin, United States Catholic Charities Diocese of Madison Full time
About the Role

We are seeking a compassionate and skilled Guest Services Specialist to join our team at The Beacon, a Day Resource Center for individuals experiencing homelessness. As a key member of our staff, you will play a vital role in providing exceptional customer service, building trusting relationships with guests, and connecting them with essential resources and services.

Key Responsibilities
  • Coordinate and monitor the delivery of on-site and off-site services and resources to guests, identifying areas for improvement and implementing changes as needed.
  • Build and maintain trusting relationships with guests, assisting them with individual plans and referrals to appropriate services.
  • Implement evidence-based empowerment curricula and facilitate group sessions on relevant topics.
  • Stay informed of current research and best practices in empowering individuals struggling with homelessness through ongoing educational opportunities and training.
  • Develop and maintain close relationships with community service providers, ensuring effective service delivery.
  • Provide client transportation in a company vehicle.
  • Monitor scheduling of on-site providers to ensure timely delivery of services.
  • Assist with maintaining a clean, sanitized, and orderly environment at The Beacon.
Requirements
  • High School Diploma or equivalent.
  • Valid driver's license with an acceptable driving record.
  • Experience using MS Programs (Word, Excel, PowerPoint) preferred.
  • Working with people who have mental health and substance abuse issues preferred but not required.
  • Friendly, welcoming, empathic, and tolerant with excellent listening and communication skills.
  • Demonstrates critical thinking, professional judgment, and the ability to work autonomously.
  • Knowledge of Dane County/Madison resources for people who are homeless preferred but not required.
  • Passionate about helping others succeed.
What We Offer
  • Starting pay $20.25 per hour.
  • 16-40 hours per week with a variable schedule.
  • $500 unlimited Employee Referral bonus.
  • Health, dental, vision, and life insurance for those working 30+ hours per week.
  • 403(b) Retirement Plan with a 6% company match after 1 year.
  • PTO (23 days to start) and 10 holidays for those working 30+ hours per week.
  • Paid Personal Time, Sick Time, and Holiday Pro-Rated for those working 20+ hours per week.


  • Madison, Wisconsin, United States Catholic Charities Diocese of Madison Full time

    Empowering Lives, One Guest at a TimeAt Catholic Charities Diocese of Madison, we're committed to making a meaningful difference in the lives of those experiencing homelessness. As a Guest Services Specialist, you'll play a vital role in helping our guests achieve stability and success.Key Responsibilities:Coordinate and monitor services and resources to...


  • Madison, Wisconsin, United States Catholic Charities Diocese of Madison Full time

    About the RoleWe are seeking a highly skilled and compassionate Bilingual Guest Services Specialist to join our team at Catholic Charities Diocese of Madison. As a key member of our Day Resource Center, you will play a vital role in providing exceptional customer service to our guests, while also contributing to the overall mission of our organization.Key...


  • Madison, Wisconsin, United States Catholic Charities Diocese of Madison Full time

    Empowering Lives, One Connection at a TimeWe are seeking a compassionate and bilingual Guest Services Specialist to join our team at The Beacon, a Day Resource Center for individuals experiencing homelessness. As a key member of our staff, you will play a vital role in providing exceptional customer service, building trusting relationships, and connecting...


  • Madison, Wisconsin, United States Catholiccharitiesofmadison Full time

    Job SummaryWe are seeking a highly motivated and compassionate Guest Services Specialist to join our team at Catholic Charities of Madison. As a key member of our Day Resource Center Team, you will play a vital role in ensuring that our guests receive the highest level of service and support.Key ResponsibilitiesDevelop and maintain trusting relationships...


  • Madison, Wisconsin, United States Parking Management Services Full time

    About the RoleWe are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Company. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and exceptional guest experiences.Key ResponsibilitiesLead and motivate a...

  • Guest Service Manager

    3 weeks ago


    Madison, Wisconsin, United States Spare Time Entertainment Full time

    Job Title: Guest Service ManagerAt Spare Time Entertainment, we are seeking a highly skilled Guest Service Manager to join our team. As a key member of our front-of-house team, you will be responsible for ensuring that our guests have an exceptional experience at our entertainment center.Key Responsibilities:Collaborate with Front Desk Attendants to maintain...


  • Madison, Wisconsin, United States Catholic Charities Diocese of Madison Full time

    Job Title: Bilingual Guest Services SpecialistWe are seeking a compassionate and bilingual Guest Services Specialist to join our team at Catholic Charities Diocese of Madison. As a key member of our Day Resource Center, you will play a vital role in providing exceptional support to our guests, helping them navigate our services and resources.Key...


  • Madison, Wisconsin, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopWe're looking for a Guest Service Team Member to join our team at Wingstop Regent St. As a key member of our crew, you'll be responsible for providing exceptional service to our guests by:Key Responsibilities:Acting as the face and voice of Wingstop to all guests who walk into the restaurantProviding guests with...


  • Madison, Wisconsin, United States Wyndham Grand Jupiter Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...


  • Madison, Wisconsin, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests.Key Responsibilities:Assist guests with their needs and respond to requests in a timely and professional mannerProcess...


  • Madison, Wisconsin, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests.Key Responsibilities:Assist guests with their needs and requests in a timely and professional mannerProcess reservations,...


  • Madison, Wisconsin, United States Bird Dog Equity Partners LLC Full time

    Job Title: Guest Services RepresentativeBird Dog Equity Partners LLC is a hotel investment and management company that prioritizes people-first hospitality. Our Guest Services Representatives serve as the first point of contact for our guests, managing all aspects of their accommodation.Key Responsibilities:Register guests, collect necessary information, and...


  • Madison, Wisconsin, United States Schulte Companies Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Collegiate Hotel Group. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and...


  • Madison, Wisconsin, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyEnsure logging and delivery of packages,...


  • Madison, Wisconsin, United States Raymond Management Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Raymond Management Company. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key ResponsibilitiesPromote our 100% Satisfaction...


  • Madison, Wisconsin, United States Schulte Full time

    Job Title: Guest Service RepresentativeCollegiate Hotel Group is seeking a skilled Guest Service Representative to join the Graduate Madison team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.Key Responsibilities:Greet guests warmly and provide...


  • Madison, Wisconsin, United States Baxter Auto Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at Baxter Auto Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from start to finish.Key ResponsibilitiesAccurately process...


  • Madison, Wisconsin, United States Raymond Management Full time

    **About Us**We are a team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on serving guests makes our hotel an outstanding place to work.We are part of the Raymond Management Company portfolio of award-winning hotels across the U.S.**Job Summary**We are seeking a Guest Service...


  • Madison, Wisconsin, United States University of Wisconsin Health Full time

    Guest Services SpecialistAt the University of Wisconsin Health, we are seeking a skilled Guest Services Specialist to provide exceptional support to our patients, visitors, and staff. As the first point of contact, you will play a vital role in creating a welcoming and remarkable experience for everyone who enters our facilities.Key Responsibilities:Provide...


  • Madison, Wisconsin, United States Schulte Full time

    Job Title: Guest Service RepresentativeCollegiate Hotel Group is seeking a skilled Guest Service Representative to join its team of hospitality enthusiasts at Graduate Madison.Job Duties and Responsibilities:Greet guests warmly and personally, focusing on recognition and authenticity.Review arrival lists daily and prepare welcome amenities.Escort VIPs to...