Guest Services Coordinator
2 weeks ago
We are seeking a compassionate and skilled Guest Services Specialist to join our team at The Beacon, a Day Resource Center for individuals experiencing homelessness. As a key member of our staff, you will play a vital role in providing exceptional customer service, building trusting relationships with guests, and connecting them with essential resources and services.
Key Responsibilities- Coordinate and monitor the delivery of on-site and off-site services and resources to guests, identifying areas for improvement and implementing changes as needed.
- Build and maintain trusting relationships with guests, assisting them with individual plans and referrals to appropriate services.
- Implement evidence-based empowerment curricula and facilitate group sessions on relevant topics.
- Stay informed of current research and best practices in empowering individuals struggling with homelessness through ongoing educational opportunities and training.
- Develop and maintain close relationships with community service providers, ensuring effective service delivery.
- Provide client transportation in a company vehicle.
- Monitor scheduling of on-site providers to ensure timely delivery of services.
- Assist with maintaining a clean, sanitized, and orderly environment at The Beacon.
- High School Diploma or equivalent.
- Valid driver's license with an acceptable driving record.
- Experience using MS Programs (Word, Excel, PowerPoint) preferred.
- Working with people who have mental health and substance abuse issues preferred but not required.
- Friendly, welcoming, empathic, and tolerant with excellent listening and communication skills.
- Demonstrates critical thinking, professional judgment, and the ability to work autonomously.
- Knowledge of Dane County/Madison resources for people who are homeless preferred but not required.
- Passionate about helping others succeed.
- Starting pay $20.25 per hour.
- 16-40 hours per week with a variable schedule.
- $500 unlimited Employee Referral bonus.
- Health, dental, vision, and life insurance for those working 30+ hours per week.
- 403(b) Retirement Plan with a 6% company match after 1 year.
- PTO (23 days to start) and 10 holidays for those working 30+ hours per week.
- Paid Personal Time, Sick Time, and Holiday Pro-Rated for those working 20+ hours per week.
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