Bilingual Customer Service Representative
2 weeks ago
We are seeking a highly skilled and bilingual individual to join our team as a Bilingual Customer Service Representative at our Indiana 211 Call Center. As a key member of our team, you will be responsible for providing exceptional customer service to individuals seeking information about various health-related topics.
Key Responsibilities- Respond to customer inquiries via phone, email, or text message, providing accurate and timely information about health-related topics.
- Represent our organization with professionalism and cultural sensitivity, building rapport with customers to address their concerns and provide solutions.
- Identify opportunities to promote self-education and updates through the use of online resources.
- Previous patient interaction or call center experience is preferred.
- Experience in healthcare, including community health worker training, cultural competency, and health messaging, is preferred.
- Bilingual applicants are highly encouraged, as are individuals identifying as minorities and individuals with disabilities.
- Excellent reading comprehension, listening, verbal, and written communication skills are required.
- Ability to maintain a positive, compassionate, and professional attitude, even in times of stress.
- Effective active listening and problem-solving skills are essential.
- Ability to multi-task in a fast-paced environment.
- Must be able to adapt to and retain constantly changing information.
- Demonstrated personal computer skills with MS Office applications and other software applications are required.
- A bachelor's degree in healthcare or a related field is preferred, but not required.
- A competitive hourly rate of $16.75.
- A flexible schedule with the option to work from home.
- A 100% remote work environment.
- Must be an Indiana resident.
- Must be bilingual (Spanish).
- A hardwired DSL, Fiber, or Cable Internet connection with a minimum download speed of 20 Mbps, minimum upload speed of 3 Mbps, and ping less than 100 ms is required.
Knowledge Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment. If you require accommodations to apply or interview, please contact our Human Resources team.
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