Bilingual Customer Service Representative

2 weeks ago


Marquand, Missouri, United States Knowledge Services Full time
Job Summary

We are seeking a highly skilled and bilingual individual to join our team as a Bilingual Customer Service Representative at our Indiana 211 Call Center. As a key member of our team, you will be responsible for providing exceptional customer service to individuals seeking information about various health-related topics.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or text message, providing accurate and timely information about health-related topics.
  • Represent our organization with professionalism and cultural sensitivity, building rapport with customers to address their concerns and provide solutions.
  • Identify opportunities to promote self-education and updates through the use of online resources.
Requirements
  • Previous patient interaction or call center experience is preferred.
  • Experience in healthcare, including community health worker training, cultural competency, and health messaging, is preferred.
  • Bilingual applicants are highly encouraged, as are individuals identifying as minorities and individuals with disabilities.
  • Excellent reading comprehension, listening, verbal, and written communication skills are required.
  • Ability to maintain a positive, compassionate, and professional attitude, even in times of stress.
  • Effective active listening and problem-solving skills are essential.
  • Ability to multi-task in a fast-paced environment.
  • Must be able to adapt to and retain constantly changing information.
  • Demonstrated personal computer skills with MS Office applications and other software applications are required.
  • A bachelor's degree in healthcare or a related field is preferred, but not required.
What We Offer
  • A competitive hourly rate of $16.75.
  • A flexible schedule with the option to work from home.
  • A 100% remote work environment.
  • Must be an Indiana resident.
  • Must be bilingual (Spanish).
  • A hardwired DSL, Fiber, or Cable Internet connection with a minimum download speed of 20 Mbps, minimum upload speed of 3 Mbps, and ping less than 100 ms is required.
Equal Opportunity Employer

Knowledge Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment. If you require accommodations to apply or interview, please contact our Human Resources team.



  • Marquand, Missouri, United States Kelly Services, Inc. Full time

    Job Opportunity at Kelly Services, Inc.We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Kelly Services, Inc. in Indianapolis. As a representative of our company, you will be working from home as a Call Center Representative for a premier client.Key Responsibilities:Provide exceptional customer service to clients...


  • Marquand, Missouri, United States BCforward Full time

    **Job Summary**BCforward is seeking a highly skilled and multilingual customer service representative to join our team. As a Bilingual Call Center representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced and dynamic environment.**Key Responsibilities:**Act as the primary liaison with customers in...


  • Marquand, Missouri, United States Knowledge Services Full time

    Job Summary:Knowledge Services is seeking a highly skilled and bilingual individual to support our Indiana 211 Call Center. As a Bilingual Customer Service Representative, you will play a critical role in providing excellent customer service and responding to inquiries from individuals seeking information about various health-related topics.Key...


  • Marquand, Missouri, United States Kelly Services, Inc. Full time

    At Kelly Services, Inc., we're seeking a talented Bilingual Customer Service Representative to join our team. As a key member of our call center, you'll provide exceptional customer service to clients in a fast-paced, dynamic environment.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerCommunicate...


  • Marquand, Missouri, United States Kelly Services, Inc. Full time

    At Kelly Services, Inc., we're seeking a talented Bilingual Customer Service Representative to join our team. As a key member of our call center, you'll provide exceptional customer service to clients in a fast-paced, dynamic environment.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerCommunicate...


  • Marquand, Missouri, United States Protective Insurance Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Protective Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling new claim calls, and troubleshooting a variety of claims servicing questions.Key...


  • Marquand, Missouri, United States Della Infotech Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Della Infotech. As a Customer Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional...


  • Marquand, Missouri, United States CareSource Full time

    Job Summary:CareSource is seeking highly skilled Bilingual, English and Burmese speakers to join our Customer Care teams as Customer Care Specialists. The ideal candidate will possess excellent communication skills, a strong ability to resolve member or provider inquiries, and a commitment to delivering exceptional customer service.Key...


  • Marquand, Missouri, United States Service Partners Full time

    Job SummaryYour role as a Customer Service Representative at Service Partners will be to serve as the primary point of contact for our customers, providing timely and effective order support and product information. This is an excellent opportunity to leverage your exceptional communication skills and customer-centric approach to drive customer satisfaction...


  • Marquand, Missouri, United States Pilot Freight Service Full time

    Job Summary:The Customer Service Representative is responsible for providing exceptional customer service to our clients. They will be the primary point of contact for customer inquiries and will be responsible for resolving issues in a timely and professional manner.Key Responsibilities:Answering incoming calls and responding to customer inquiriesResolving...


  • Marquand, Missouri, United States Brenda Bond - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Brenda Bond - State Farm Agent.Key ResponsibilitiesEstablish and maintain strong relationships with customers to understand their insurance needs and provide personalized solutions.Use a customer-centric approach to educate...


  • Marquand, Missouri, United States EcoShield Pest Solutions Full time

    {"title": "Customer Service Representative", "description": "OverviewEcoShield Pest Solutions is a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional customer experiences and fostering a positive work environment.Job SummaryWe are seeking a...


  • Marquand, Missouri, United States CenterWell Home Health Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CenterWell Home Health. As a key member of our Inbound Contacts team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key...


  • Marquand, Missouri, United States CenterWell Home Health Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CenterWell Home Health. As a key member of our Medicaid Contact Center, you will play a vital role in delivering exceptional customer service to our members, addressing their inquiries, resolving issues, and providing education on our...


  • Marquand, Missouri, United States Pilot Freight Service Full time

    **Job Summary**Pilot Freight Services is seeking a Customer Service 3 agent to join our team in Indianapolis, IN.**Key Responsibilities:**Answer incoming calls and provide exceptional customer serviceMonitor and respond to customer inquiriesTrack, trace, enter, and update shipments**Requirements:**3+ years of experience in telephone-based customer service...


  • Marquand, Missouri, United States Innova Solutions Full time

    {"title": "Customer Service Representative", "content": "Job SummaryInnova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...


  • Marquand, Missouri, United States BCforward Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at BCforward. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide timely and effective...


  • Marquand, Missouri, United States Accede Solutions Inc. Full time

    Job SummaryWe are seeking a highly skilled and compassionate Member Support Specialist to join our team at Accede Solutions Inc. This role will involve providing exceptional customer service to our members, addressing their concerns, and ensuring they receive the necessary support and resources.Key ResponsibilitiesRespond to member calls in a timely and...


  • Marquand, Missouri, United States Leidos Full time

    About the RoleWe are seeking a skilled Rental Housing Customer Service Representative to join our team at the FHA Resource Center in Albuquerque, NM and Indianapolis, IN. As a key member of our customer service team, you will play a vital role in supporting the US Department of Housing and Urban Development (HUD) in their mission to create strong,...


  • Marquand, Missouri, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul...