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Customer Service Representative

2 months ago

Marquand, Missouri, United States CenterWell Home Health Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CenterWell Home Health. As a key member of our Inbound Contacts team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to Customer Inquiries: Answer incoming calls, emails, and digital inquiries from customers, providing accurate and helpful information to resolve their issues.
  • Resolve Customer Issues: Use your problem-solving skills to resolve customer complaints and concerns in a fair and timely manner.
  • Document Customer Interactions: Accurately record customer interactions, including details of conversations, issues, and resolutions.
  • Meet Performance Metrics: Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
Requirements
  • Customer Service Experience: Minimum 2 years of customer service experience, preferably in a healthcare or insurance setting.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Technical Skills: Proficiency in using computer applications, including CRM software, email, and other tools.
  • Language Skills: Bilingual (English/Spanish or Burmese) preferred, but not required.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within the company.
  • Flexible Work Arrangements: Flexible work arrangements, including remote work options and flexible hours.