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Bilingual Customer Service Representative

2 months ago

Marquand, Missouri, United States CareSource Full time

Job Summary:

CareSource is seeking highly skilled Bilingual, English and Burmese speakers to join our Customer Care teams as Customer Care Specialists. The ideal candidate will possess excellent communication skills, a strong ability to resolve member or provider inquiries, and a commitment to delivering exceptional customer service.

Key Responsibilities:

  • Resolve member or provider routine service inquiries, including claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements.
  • Ensure all HIPAA and State requirements/regulations are always adhered to.
  • Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction.
  • Build and strengthen member or provider relationships by providing quality customer service.
  • Maintain knowledge and understanding of all processes and procedures.
  • Adhere to all departmental and company policies and procedures.
  • Maintain complete and accurate documentation of all telephone and written communications.
  • Act as a mentor to new hire employees.
  • Perform any other job-related instructions, as requested.

Requirements:

  • High School Diploma or equivalent is required.
  • Two (2) years customer service experience is preferred.
  • Customer Service experience in a call center is preferred.
  • Fluent in English and Burmese.

Competencies, Knowledge and Skills:

  • Critical thinking and listening skills.
  • Decision making and problem-solving skills.
  • Computer proficiency with knowledge and experience in a Windows environment.
  • Typing speed of 35 words per minute (WPM).
  • Strong written and communication skills.
  • Works well under pressure.
  • Professional phone etiquette.
  • Proper use of grammar.
  • Ability to work in a fast-paced environment.
  • Adaptable to a constantly changing environment.
  • Attention to detail.
  • Ability to multitask.
  • Ability to work independently and with a team.
  • Fluent in English and Burmese - fluency assessment will be administered.

Working Conditions:

  • General office environment; may be required to sit or stand for extended periods of time.
  • Must adhere to an assigned daily work schedule and have predictable and reliable attendance.
  • Must be a resident of the state of Indiana.