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Bilingual Customer Service Representative

2 months ago

Marquand, Missouri, United States BCforward Full time

**Job Summary**

BCforward is seeking a highly skilled and multilingual customer service representative to join our team. As a Bilingual Call Center representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced and dynamic environment.

**Key Responsibilities:**

  • Act as the primary liaison with customers in resolving issues related to the application process and service.
  • Communicate clearly and professionally with customers via telephone and written correspondence regarding all aspects of claims processing.
  • Educate and inform customers about the documentation required to process a claim, required time frames, payment information, and claim status.
  • Enter accurate and timely application information into the claims management system.
  • Assign new claims to the appropriate claims handler.
  • Direct customer calls to the correct person at all locations.
  • Participate in and maintain a quality service culture within the Customer Service Team.
  • Attend scheduled work hours and be available to answer calls from customers who are part of a recall.

**Qualifications:**

  • Perform other duties as assigned by management.
  • Support the organization's quality program(s).
  • Background check required.