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Customer Service Representative

2 months ago

Marquand, Missouri, United States CenterWell Home Health Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CenterWell Home Health. As a key member of our Medicaid Contact Center, you will play a vital role in delivering exceptional customer service to our members, addressing their inquiries, resolving issues, and providing education on our services.

Key Responsibilities
  • Respond to Inbound Calls and Digital Inquiries: Handle incoming calls, emails, and digital inquiries from members, providing accurate and timely responses to their questions and concerns.
  • Resolve Customer Issues: Investigate and resolve member complaints, issues, and concerns in a professional and courteous manner.
  • Provide Education and Support: Educate members on our services, benefits, and policies, ensuring they have a clear understanding of their coverage and options.
  • Document Interactions: Accurately document all interactions with members, including calls, emails, and digital communications, in our systems.
  • Meet Performance Metrics: Meet or exceed performance metrics, including call handling time, first call resolution, and member satisfaction.
Requirements
  • 2+ Years of Customer Service Experience: Proven experience in a customer-facing role, with a strong track record of delivering exceptional service and resolving customer issues.
  • Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Technical Skills: Proficiency in using computer systems, software, and technology to access and update member information, as well as communicate with members via digital channels.
  • Language Skills: Bilingual or multilingual skills are a plus, with the ability to communicate with members in their preferred language.
What We Offer
  • Competitive Compensation and Benefits: A competitive salary and benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.
  • Opportunities for Growth and Development: Opportunities for career growth and development, with training and support to help you succeed in your role.
  • A Dynamic and Supportive Team Environment: A dynamic and supportive team environment, with a focus on collaboration, innovation, and customer satisfaction.