Healthcare Access Coordinator

2 weeks ago


Arlington, Virginia, United States Kerecis LLC Full time
Job Overview

The Patient Services Administrator plays a crucial role in enhancing the operational efficiency of the Benefits Investigation team within the Customer Operations Department. This position is essential for facilitating patient access to Kerecis products by managing verification requests from both the sales team and customers, ensuring the precision of patient data, and streamlining the overall process.

This role is pivotal in supporting the daily operations related to patient access and requires a commitment to maintaining high standards of confidentiality and accuracy.

Key Responsibilities
  • Safeguard confidential patient health information (PHI) throughout the verification process.
  • Oversee the creation of cases.
  • Conduct outbound calls as required.
  • Ensure the accuracy of the Kerecis customer relationship management (CRM) system.
  • Manage the Reimbursement email inbox and respond to general inquiries.
  • Assist Patient Access Specialists in processing cases.
  • Complete various administrative tasks within the Customer Operations Department as assigned.
  • Uphold a high quality of work to facilitate patient access to Kerecis treatments through precise and timely case management.
  • Perform additional tasks and responsibilities as needed.
Qualifications

Skills and Attributes

  • Fundamental understanding of medical insurance.
  • Excellent verbal and written communication abilities.
  • Strong dedication to providing patients with access to necessary care.
  • Meticulous attention to detail.
  • Capacity to collaborate effectively within a team.
  • Ability to work autonomously and resolve issues independently.

Education and Experience

  • High school diploma or equivalent is required; a bachelor's degree is preferred.
  • A minimum of one year in a relevant administrative or similar role is preferred.

This job description is intended to provide a general overview of the responsibilities and qualifications for this position. Duties and responsibilities may evolve over time. Kerecis is committed to equal employment opportunities.



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