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Healthcare Access Coordinator

2 months ago

Arlington, Virginia, United States Kerecis LLC Full time
Job Overview

The Patient Access Administrator plays a crucial role in enhancing the efficiency and workflow of the Benefits Investigation team within the Customer Operations Department. This position is essential for facilitating patient access to Kerecis products by managing verification requests from both the sales team and customers, ensuring the accuracy of patient information, and streamlining processes.

Key Responsibilities

  • Safeguard confidential patient health information (PHI) throughout the verification of benefits process.
  • Oversee the creation of cases for patient access.
  • Conduct outbound calls as required.
  • Maintain the accuracy of the Kerecis customer relationship management (CRM) system.
  • Manage the Reimbursement email inbox and respond to general inquiries.
  • Assist Patient Access Specialists in processing cases effectively.
  • Complete various administrative tasks within the Customer Operations Department as assigned.
  • Ensure high-quality work to facilitate patient access to Kerecis treatments through accurate and timely case management.
  • Perform additional tasks and responsibilities as needed.

Qualifications

Skills & Attributes

  • Fundamental understanding of medical insurance.
  • Excellent verbal and written communication abilities.
  • Commitment to providing patients with access to necessary care.
  • Strong attention to detail.
  • Team-oriented mindset with a focus on collective success.
  • Ability to work independently and solve problems effectively.

Education & Experience

  • High school diploma or equivalent is required; a bachelor's degree is preferred.
  • A minimum of 1 year in a relevant administrative or comparable role is preferred.

This job description is intended to provide a general overview of the position and is not exhaustive of all duties, responsibilities, and activities that may be required. Kerecis is an equal opportunity employer.