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Practice Assistant

2 months ago

New York, New York, United States Optum Full time
About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Job Summary

We are seeking a friendly, patient-focused and detail-oriented Practice Assistant to join our team. As a Practice Assistant, you will be responsible for the completion of set processes and protocols. You will work cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.

Key Responsibilities
  • Greet patients and visitors in a prompt, courteous and helpful manner
  • Verify insurance information, address and phone number of the patient, register new patients
  • Arrive patients on the computer for scheduled appointments
  • Collect and post co-pays and any other payment at time of service
  • Schedule patients for future appointments
  • Assist therapists with paperwork needed for pre-certification of therapy visits
  • Answer telephone, take messages for the practice
  • Confirm new patient appointments for the next day
  • Perform clerical duties such as copying, faxing and filing
  • Contact patient in case of no call show
  • Perform related work as required
What We Offer

At Optum, we offer a comprehensive benefits package, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements

To be successful in this role, you will need:

  • High School Diploma/GED (or higher)
  • 2+ years of customer service or Healthcare related experience
  • Intermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
  • Ability to travel 10% to Manhattan practices if needed for coverage
Preferred Qualifications

We are looking for candidates with:

  • Experience working with an electronic health record (EPIC)
  • Knowledge of Medical terms
  • 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
  • Bilingual in Spanish or Cantonese or Mandarin and English
Soft Skills

We are looking for candidates with:

  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with health care providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others