Practice Assistant
4 weeks ago
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.
Come make an impact on the communities we serve as you help us advance health equity on a global scale.
As a Practice Assistant, you will be responsible for supporting the teams in meeting financial, clinical and service goals.
You will work cooperatively with all members of the care team to deliver excellent customer service and adhere to Lean processes.
The schedule for this role is a 40-hour work week, Monday through Friday, between the hours of 7:00 am to 6:00 pm.
Location: 317 E 34th St, Fourth Floor, New York, NY 10016
Primary Responsibilities:- Greet patients and visitors in a prompt, courteous and helpful manner
- Verify insurance information, address and phone number of the patient, register new patients
- Arrive patients on the computer for scheduled appointment
- Collect and post co-pays and any other payment at time of service
- Schedule patients for future appointments
- Assist therapists with paperwork needed for pre-certification of therapy visits
- Answer telephone, take messages for the practice
- Confirm new patient appointments for the next day
- Perform clerical duties such as copying, faxing and filing
- Contact patient in case of no call/no show
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- High School Diploma/GED (or higher)
- 2+ years of customer service or Healthcare related experience
- Intermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- Ability to travel 10% to Manhattan practices if needed for coverage
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Bilingual in Spanish or Cantonese or Mandarin and English
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
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