Guest Services Representative

1 week ago


Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time
Job Description

Hotel Front Desk Agent/ Weekend Shifts Available

We are seeking a dedicated Hotel Front Desk Agent to be the friendly face of our establishment, ensuring that every guest enjoys a memorable and comfortable experience. Your responsibilities will include confirming bookings, assisting with check-ins, managing room assignments, addressing special requests, processing payments, and maintaining effective communication with other hotel personnel.

As part of our esteemed hotel group, you will enhance guest satisfaction while enjoying benefits such as travel discounts at our various properties. We offer both full-time and part-time opportunities for qualified candidates.

Compensation:

$15 per hour

Key Responsibilities:
  • Welcome and check in guests upon their arrival
  • Ensure accurate booking and allocation of rooms
  • Adhere to all financial protocols related to cash and credit transactions
  • Maintain updated records of room availability and pricing
  • Present hotel services and options to guests to boost sales
  • Stay informed about hotel amenities and local attractions
  • Communicate room status with housekeeping staff
  • Prepare meeting rooms as necessary
  • Assist guests with information about local businesses and attractions
  • Be prepared to stand for extended periods in a fast-paced environment
Qualifications:
  • High school diploma or equivalent
  • Prior experience in customer service or hospitality is preferred
  • Familiarity with Opera software is advantageous
  • Strong communication skills in English are essential
  • Ability to stand for long periods (up to 8 hours)
  • Capability to lift items weighing up to 40 pounds
  • Proficient typing, writing, and listening skills
  • A positive and friendly demeanor is crucial
About Our Company

Founded in 2005, our company operates multiple hotel properties with a commitment to exceeding guest expectations. We have established ourselves as a leading hotel management firm by maintaining high operational standards and simplicity in our business model. Our management agreements involve hiring, training, and leading a large team of employees. We have strong partnerships with top hotel brands, ensuring a collaborative and supportive work environment. Our philosophy is centered around employee care, fostering a positive workplace culture that translates into exceptional guest service.



  • Louisville, Kentucky, United States Courtyard Louisville Airport Full time

    Guest Services RepresentativeWe are seeking a dedicated Guest Services Representative to become a vital part of our team. The successful candidate will play a key role in facilitating the check-in and check-out processes for our guests, managing phone inquiries, accommodating special requests, and ensuring a high level of guest satisfaction.Key...


  • Louisville, Kentucky, United States Derby City Gaming Full time

    Position Overview The Guest Services Representative is responsible for welcoming and registering guests, managing room assignments, issuing keys, and handling communication and records related to guest accommodations. This role involves presenting bills and processing payments for guests upon departure, as well as making and confirming reservations....


  • Louisville, Kentucky, United States Derby City Gaming Full time

    Position Overview The Guest Services Representative is responsible for welcoming and accommodating guests, managing room assignments, issuing keys, and handling communications. This role involves maintaining accurate records of room occupancy and guest accounts, presenting bills, collecting payments from departing visitors, and facilitating reservations. The...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    The Embassy Suites Louisville East is seeking a dedicated and skilled Guest Services Representative who is committed to providing outstanding customer experiences. This position primarily involves evening shifts and offers an opportunity to engage with guests in a welcoming environment. Familiarity with Hilton OnQ is advantageous but not a...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    The Embassy Suites Louisville East is in search of a dedicated Guest Services Representative committed to providing outstanding customer experiences. This position primarily involves evening shifts. Familiarity with Hilton OnQ is advantageous but not a requirement.Primary DutiesGreet guests warmly with a welcoming attitude and attentive approach. Engage in...


  • Louisville, Kentucky, United States Derby City Gaming Full time

    POSITION SUMMARY The Guest Services Representative is responsible for welcoming and registering guests, assigning accommodations, issuing room keys, and managing communications. This role involves maintaining accurate records of room occupancy and guest accounts, presenting bills, collecting payments from departing guests, handling reservations, and managing...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    Position OverviewThe Embassy Suites Louisville East is in search of a dedicated Guest Services Representative who is committed to delivering exceptional customer experiences. This role primarily involves evening shifts. Experience with Hilton OnQ is advantageous but not mandatory.Key ResponsibilitiesWelcome guests promptly with a warm and genuine greeting....


  • Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

    Job OverviewPosition: Hotel Guest Services RepresentativeAre you eager to be part of a team that values exceptional service in the hospitality industry? We are on the lookout for a dedicated individual to serve as the friendly face of our hotel, ensuring that each guest enjoys a pleasant and memorable experience. Your key duties will include confirming...


  • Louisville, Kentucky, United States Stonebridge Companies Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Check-In/Check-Out:...


  • Louisville, Kentucky, United States AJS Hotels Full time

    Position OverviewAJS Hotels is dedicated to providing a premier hospitality experience, ensuring that our guests feel welcomed and valued throughout their stay. We are currently seeking a Guest Services Representative to join our dynamic team.Key Responsibilities:Manage all guest arrivals and departures, including check-ins, check-outs, and room...


  • Louisville, Kentucky, United States Bunkhouse Full time

    Position Overview:In response to the dynamic needs of our operations, this role may require undertaking various tasks beyond the primary responsibilities outlined. The individual in this position may be called upon to assist with additional duties as necessary or as instructed. It is important to note that employee responsibilities and job descriptions are...


  • Louisville, Kentucky, United States Seelbach Hilton Full time

    Position OverviewThe Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests at Seelbach Hilton. This position requires a friendly demeanor and the ability to communicate effectively with guests to ensure their needs are met.Key ResponsibilitiesWelcome guests with a warm and genuine greeting, utilizing a positive and articulate...


  • Louisville, Kentucky, United States AJS Hotels Full time

    Job OverviewAJS Hotels is renowned for delivering exceptional hospitality experiences, characterized by a welcoming atmosphere and high-quality service. We are currently seeking dedicated individuals to fill the role of Front Desk Agent.Key Responsibilities:Manage guest check-ins and check-outs efficiently, ensuring a smooth transition for all...


  • Louisville, Kentucky, United States AJS Hotels Full time

    Job OverviewAJS Hotels is renowned for delivering exceptional service in the hospitality sector. Our establishments are designed to provide a welcoming and comfortable atmosphere for all guests. We pride ourselves on offering an array of amenities that enhance the guest experience, including spacious accommodations and complimentary services.We are currently...


  • Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

    Job DescriptionHotel Front Desk Agent/ Weekend Shifts AvailableWe are seeking a dedicated Hotel Front Desk Agent to serve as the friendly and inviting face of our establishment. In this role, you will be responsible for ensuring that our guests enjoy a comfortable and memorable stay. Your primary responsibilities will include managing reservations,...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    Position OverviewThe Embassy Suites Louisville East is in search of a dedicated Front Desk Agent who is committed to delivering exceptional service and ensuring guest satisfaction. This role primarily involves evening shifts. Experience with Hilton OnQ is advantageous but not mandatory.Key ResponsibilitiesWelcome guests promptly with a warm and genuine...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    Position OverviewThe Embassy Suites Louisville East is in search of a dedicated Front Desk Agent who is committed to delivering exceptional service and creating memorable experiences for our guests. This role primarily involves evening shifts. Experience with Hilton OnQ is advantageous but not mandatory.Key ResponsibilitiesWelcome guests promptly with a warm...


  • Louisville, Kentucky, United States AJS Hotels Full time

    Job OverviewAJS Hotels is dedicated to providing a premium, full-service experience in the hospitality sector. Our properties are designed to create a welcoming and comfortable atmosphere for all guests, featuring spacious accommodations and exceptional service.We are currently seeking Front Desk Agents to join our esteemed team.Key Responsibilities:Manage...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    The Embassy Suites Louisville East is in search of a dedicated Front Desk Agent who is committed to providing outstanding customer service and ensuring guest satisfaction. This position primarily involves evening shifts and previous experience with Hilton OnQ is advantageous but not required.Core ResponsibilitiesGreet guests with a warm and friendly...


  • Louisville, Kentucky, United States Bunkhouse Full time

    Position Overview: As a vital member of our hospitality team, you will ensure that every guest experiences exceptional service from the moment they arrive until their departure. Key Responsibilities: 1. Uphold all operational standards, policies, and procedures to maintain the highest level of service. 2. Complete all necessary checklist items for each...