Front Desk Supervisor

2 months ago

St Paul, United States TownePlace Suites St Paul Full time

Job Summary:

  • $19.75
  • Full Time
  • Open Availability including weekends
  • Morning / Mid / Evening Shifts
  • Previouis front desk experience required

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Set the standard for guest relations at the Front Desk.
  • Obtain all necessary information when taking room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
  • Be aware of all rates packages and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Assist in training of new hires and current associates on a regular basis.
  • Attend meetings as required by management.
Property Details:

Guests can relax in the comfort of one of our Studio or two-bedroom suites. Each room is equipped with a full kitchen, free Wi-Fi and an in-room Home Office Suite. They can stay on track with our 24-hour fitness center or unwind after a long day with a quick dip in our outdoor pool. We offer free Morning Break Breakfast and have a variety of snacks in our In-A-Pinch Market. With nearby popular attractions like Mall of America, Twin Cities Premium Outlets, MN Zoo and Xcel Center, there is always something fun to do for the whole family. Whether visitors are here on business or temporary housing, they can take advantage of our lower rates for long hotel stays.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Supervisor

    2 months ago

    St Paul, United States Aimbridge Hospitality Full time

    $19.75 Full Time. Open Availability including weekends. Morning / Mid / Evening Shifts Previouis front desk experience required The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing atten Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel

  • Front Desk Supervisor

    4 weeks ago

    St. Pete Beach, Florida, United States Sherman Associates Full time

    Job Title: Front Desk SupervisorAre you passionate about delivering exceptional guest experiences? Do you have a knack for multitasking and leading a team? We're seeking a skilled Front Desk Supervisor to join our team at The Hotel Zamora.Job Summary:The Front Desk Supervisor is responsible for ensuring seamless guest experiences, managing front office...

  • Front Desk Supervisor

    4 weeks ago

    St Louis, Missouri, United States Hampton Inn & Suites Full time

    Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn & Suites. As a key member of our front office team, you will be responsible for ensuring the satisfaction of our guests, focusing and training staff on customer service, and developing and maintaining service programs.Key...

  • Front Desk Supervisor

    5 months ago

    St Louis, United States Hampton Inn & Suites Full time

    4200 Midamerica Lane South St. Louis I-55 & Butler Hill RoadStarting Pay: $17.75 per hour We are seeking a friendly, energetic and dependable Front Desk Supervisor to join our team of professionals! The scope of this position is to ensure the satisfaction of our guests, focus and train staff on customer service and develop and maintain service programs....

  • Front Desk Supervisor

    4 weeks ago

    St. Simons Island, Georgia, United States MMI Hospitality Group Full time

    Front Desk Supervisor OpportunityWe are seeking a skilled Front Desk Supervisor to join our team at MMI Hospitality Group. As a Front Desk Supervisor, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide Southern Hospitality to guests throughout their...

  • Front Desk Supervisor

    3 weeks ago

    St Louis, United States Concord Hospitality Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...

  • Front Desk Supervisor

    2 months ago

    St Simons Island, United States MMI Hospitality Group Full time

    The King and Prince Beach & Golf Resort has an opportunity for a Front Desk Supervisor! As a Front Desk Supervisor, you will be responsible for providing our guests with "Southern Hospitality" throughout their stay and have a combination of guest services-related duties from the check-in and check-out of guests, directing calls to the department, answering...

  • Spa Front Desk Agent

    2 months ago

    St Paul, United States Omni Hotels Full time

    Omni Hotels - JobID: 114825 [Guest Service / Concierge] As a Spa Front Desk Agent at Omni Hotels, you'll: Greet all guests in an appropriately friendly manner; Answer phones with positive tone and in a timely, courteous manner to assist all guests with their requests; Coordinate and book spa services for single guests and group bookings; Assist the Spa...

  • Front Desk Supervisor

    4 weeks ago

    St Petersburg, United States Sherman Associates Full time

    Job SummaryThe Guest Service Supervisor is responsible for ensuring a seamless guest experience at The Hotel Zamora. This includes overseeing the Front Desk operations, managing guest complaints, and coordinating with other departments to provide exceptional service.Key ResponsibilitiesWelcoming and serving guests in a courteous and efficient mannerEnsuring...

  • Front Desk Supervisor

    4 weeks ago

    St Petersburg, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.ResponsibilitiesAssist the Front Desk...

  • Front Desk Supervisor

    4 weeks ago

    St Louis, Missouri, United States River City Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and experienced Front Desk Agent to join our team at River City Casino. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience for all.Key Responsibilities:Adhere to all departmental and property...

  • Front Desk Clerk

    3 weeks ago

    St Paul, United States LivINN Hotels Full time

    LivINN Hotels is a small business in hospitality in Burnsville, MN. We are professional, agile, fast-paced and our goal is to provide exceptional and memorable experiences for guest and residents. We have properties around the metro and in Sharonville OH. The Front Desk Clerk/Night Auditor will operate the front desk and assist guests with inquiries and...

  • PM Front Desk Agent

    1 month ago

    St Paul, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Candlewood Suites Eagan Air S Mall [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Representative

    4 weeks ago

    St. Petersburg, FL, USA, United States Florida Orthopaedic Institute Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Representative to join our team at Florida Orthopaedic Institute. As a key member of our clinic services team, you will play a vital role in ensuring the smooth operation of our front desk and providing exceptional patient care.Key ResponsibilitiesProvide leadership and guidance to the...

  • Front Desk Supervisor

    4 weeks ago

    St. Simons Island, Georgia, United States MMI Hospitality Group Full time

    Job DescriptionThe King and Prince Beach & Golf Resort seeks a Front Desk Supervisor to provide exceptional guest service and support the resort's operations. As a Front Desk Supervisor, you will be responsible for ensuring a smooth check-in and check-out process, handling guest inquiries, and providing assistance with local area information.The ideal...

  • Front Desk Supervisor

    3 weeks ago

    St Petersburg, United States Sherman Associates Full time

    Job DescriptionThe Hotel Zamora is a luxury boutique hotel that boasts Mediterranean-inspired architecture, stunning views of the Intracoastal Waterway, and top-notch amenities. The hotel is also home to Castile Restaurant, which serves dishes inspired by the flavors of the world's most exciting coastal seaports, highlighting products from surrounding farms...

  • Front Desk Operations Manager

    3 weeks ago

    St Louis, Missouri, United States Hampton Inn & Suites Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn & Suites. As a key member of our front office team, you will be responsible for ensuring the complete and constant satisfaction of all hotel guests.Key Responsibilities:Ensure the complete and constant satisfaction of all...

  • Front Desk Associate

    4 weeks ago

    St. Louis, MO, USA, United States Hotel Equities Full time

    Job Title: Front Desk ClerkHotel Equities, a leading hotel development and hospitality management company, is seeking a skilled Front Desk Clerk to join our team at the SpringHill Suites and Courtyard by Marriott in Earth City, Missouri.Job Summary:We are looking for a professional and courteous Front Desk Clerk to provide exceptional guest service, respond...

  • Front Desk Agent

    2 months ago

    St Paul, United States SpringHill Suites St Paul Full time

    Job Summary: $16hr Part Time Anticipated Shifts 7am-3pm and 3pm-11pm Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel...

  • Front Desk Agent

    2 months ago

    St Paul, United States Candlewood Suites Eagan Air S Mall Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...