Club Operations Manager

2 weeks ago


Plymouth Meeting, Pennsylvania, United States BJ's Wholesale Club Full time
Job Summary

The Club Manager is a key leadership position at BJ's Wholesale Club, responsible for overseeing the daily operations of a club and driving business results. This role requires a strong leader who can motivate and develop a team of employees, manage inventory and supplies, and maintain a safe and clean work environment.

Key Responsibilities
  • Leadership and Team Management
    • Lead and motivate a team of employees to achieve business objectives
    • Develop and implement strategies to improve employee engagement and retention
    • Conduct regular performance evaluations and provide coaching and feedback to employees
  • Operations and Logistics
    • Manage inventory and supplies to ensure adequate stock levels and minimize waste
    • Oversee the receiving and stocking of merchandise
    • Ensure that all club operations are running smoothly and efficiently
  • Customer Service and Experience
    • Ensure that all customers receive excellent service and have a positive experience in the club
    • Address customer complaints and concerns in a timely and professional manner
    • Develop and implement strategies to improve customer satisfaction and loyalty
  • Financial Management
    • Manage club finances, including budgeting and forecasting
    • Monitor and control expenses to ensure that they are within budget
    • Develop and implement strategies to improve profitability and reduce costs
  • Compliance and Risk Management
    • Ensure that all club operations are in compliance with company policies and procedures
    • Identify and mitigate risks to the club and the company
    • Develop and implement strategies to prevent accidents and injuries
Requirements
  • 4+ years of experience in a retail or warehouse operations management role
  • Strong leadership and management skills, with the ability to motivate and develop a team of employees
  • Excellent communication and interpersonal skills, with the ability to work effectively with employees, customers, and vendors
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
  • High school diploma or equivalent required; bachelor's degree preferred


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