Corporate Travel Consultant
2 weeks ago
We are seeking a highly skilled Corporate Travel Consultant to join our team at FCM in Warwick, RI. As a Corporate Travel Consultant, you will play a critical role in managing national and global travel programs for medium and large businesses.
Our team takes a holistic approach to corporate travel, specializing in managing travel programs that meet the unique needs of our clients. With a global network of over 97 countries and headquarters in London, Brisbane, Singapore, and New York, we offer a truly bespoke experience for our clients.
As a Corporate Travel Consultant, you will be responsible for arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation. You will also need to provide exceptional customer service to satisfy our business traveler's needs.
We encourage our Corporate Travel Agents to study the travel policies of our corporate accounts and develop a relationship with them so that our valued business travelers have the confidence that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals.
Key Responsibilities- Comprehend and comply with travel policies for multiple busy corporate accounts
- Provide exceptional customer service
- Ensure business traveler's needs are met and/or exceeded
- Keep client aware of all necessary travel documents and health requirements for countries to be visited
- Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
- Manage air, car, hotel, and ground transportation bookings
- Arrange both domestic and international itineraries
- Complete all reservations in an accurate and timely manner
- Provide consultative service to travelers throughout the booking process
- Handle ticketing, adjustments, exchanges & queue management
- 2+ years recent experience in Corporate Travel required
- 2+ years recent knowledge and experience using Sabre required
- Skilled with complex international fares strongly recommended
- Experience with complex ticketing & exchanges is preferred
- Professional & service-oriented mentality
- Impeccable business acumen
- High attention to detail
- Geography and international destination knowledge are necessary
- Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients
- Candidates should possess decisive and successful problem-solving skills
- Strong written communication, interpersonal and organizational skills
- Skilled in usage of a personal computer and various software packages
- Online booking tool knowledge preferred
- Strong technical skills
- Ability to work independently
- Paid Time Off
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
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