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Front Desk Representative

2 months ago

Rockville Maryland, United States Sage Hospitality Full time
Job Overview

As a Front Desk Agent with Sage Hospitality Group, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience from check-in to check-out.

Responsibilities
  • Process guest arrivals and departures, handling check-in and check-out procedures with accuracy and efficiency.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Manage cash transactions, handle guest accounts, and maintain accurate records.
  • Provide information and services to guests, including room assignments, hotel amenities, and local attractions.
  • Operate the PBX system, handling incoming and outgoing calls, and providing wake-up calls and paging services as needed.
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests.
Qualifications
  • High school diploma or equivalent required.
  • No prior experience necessary, but a positive attitude and excellent communication skills are essential.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks as needed.
  • Fluency in oral and written English required.
  • Basic math skills and knowledge of cash handling procedures necessary.