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Guest Services Supervisor

2 months ago

Shaver Lake, California, United States Serenite Hospitality Full time
Job Overview

Position: Front Desk Lead

We are looking for a dedicated and skilled Front Desk Lead to oversee the front desk operations at Serenite Hospitality. This role is crucial in ensuring that our guests receive outstanding service and that the front desk team operates efficiently.

Key Responsibilities:

  • Supervise daily front desk activities, guaranteeing a superior level of service for all visitors.
  • Lead and mentor a team of front desk staff, offering support and direction as necessary.
  • Conduct training for new front desk personnel on company standards and operational procedures.
  • Address guest inquiries and resolve complaints promptly and professionally.
  • Maintain precise records of guest data and room availability.
  • Assist with guest check-ins, check-outs, and reservations as required.
  • Ensure the front desk area is consistently clean, organized, and welcoming.
  • Develop staff schedules and ensure that housekeeping receives accurate information to maintain operational flow.
  • Respond to guest feedback and reviews in a professional manner.
  • Assist with laundry operations and inventory management.
  • Support restaurant reservation processes as needed.
  • Collaborate with various departments to provide a seamless experience for guests.

Qualifications:

  • High school diploma or equivalent is required; an associate or bachelor's degree in hospitality management or a related field is preferred.
  • A minimum of 1 year of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity preferred.
  • Exceptional communication and interpersonal abilities.
  • Strong leadership qualities and team management skills.
  • Capability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Proficiency in Microsoft Office and hotel management software.
  • Willingness to work flexible hours, including weekends and holidays.

If you possess a keen eye for detail and a commitment to delivering outstanding customer service, we encourage you to consider this opportunity as a Front Desk Lead.