Project Coordinator

4 days ago


Menomonee Falls, Wisconsin, United States KOHLER Full time
Job Overview

We are seeking an experienced Project Coordinator to join our team at KOHLER. As a Project Coordinator, you will play a crucial role in managing the end-to-end customer experience of our Direct Response business.

Responsibilities
  • Proactively communicate with consumers regarding expectations of varying phases throughout the project management process.
  • Learns basic information regarding the installation process and materials used and makes sure that the consumer is satisfied throughout each phase of the project.
  • Manage inputting customer information into the Production Sheet and the CRM system to begin the process of moving the job through the installation funnel.
  • Confirm contracted materials and scope of work are captured during project review meetings. Takes corrective action when needed.
  • Efficiently and accurately updates information in all established systems both manual and electronic.
General Office Duties
  • Answer main phone line and direct customers in showroom when Front Desk Coordinator is out of office.
  • Release Guild quality surveys twice per week and perform Pulse M duties for monthly tracking of google reviews.
Requirements
  • Bachelor's Degree with a minimum of 3 years' experience in Project Coordination/Management or customer service-related fields.
  • Call center and/or direct consumer facing roles are a plus.
  • Experience in the Building Products or Home Improvement Industry is preferred.
  • Ability to work independently with limited supervision is required.
About Us

KOHLER is an equal opportunity/affirmative action employer. We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.



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