Project Coordinator, Menomonee Falls

1 week ago


Menomonee Falls WI United States KOHLER Full time

Project Coordinator, Menomonee Falls

Work Mode:Onsite

Location:Onsite Menomonee Falls, WI

Opportunity

Responsible for managing the end-to-end customer experience of the Kohler Services business WI. The Project Coordinator proactively communicates with consumers regarding expectations of the varying phases throughout the project management process. Responsibilities will include working with the Sales team to provide open installation dates and answering questions about product availability and scope of work, scheduling customers for their installation appointment(s), collecting payment(s), managing finance programs and overseeing accounts receivable. Being an expert in communication to our customers regarding the installation process and our product is a must. This individual will work closely with the Scheduler to provide details needed to submit building inspections and permits, needs of HOAs, and when service is needed after an installation has occurred. They will also work closely with the Project Manager in sourcing materials related to timelines for jobs.

Secondarily, the Project Coordinator will be responsible for answering the main phone line during specified hours when the Front Desk Administrator is out (frequency rate is low). This role maintains a positive relationship with customers and the internal team of Installation Supervisors, Warehouse staff, Project Manager, Scheduler, and Front Desk Coordinator and is driven to solve day-to-day issues that may arise. The Project Coordinator will also manage the distribution and responses of customer-related surveys, Kohlers CDCE program, and Pulse M software with the appropriate team members.

This role will create and implement essential procedures, both defined and undefined as defined by business growth.

Specific Responsibilities

Project Coordination (80% of workload)

  • Manages customer experience lifecycle of the Direct Response business by communicating with consumers regarding expectations of varying phases throughout the project management process. This role will spend a good portion of their day speaking to customers on the phone, via email and/or SMS.
  • Learns basic information regarding the installation process and materials used and makes sure that the consumer is satisfied throughout each phase of the project.
  • Receives incoming calls pertaining to projects and independently determines proper course of action based on issue.
  • Works autonomously, understanding which tasks are assigned to them without heavy oversight
  • Manages inputting customer information into the Production Sheet and the (CRM) system to begin the process of moving the job through the installation funnel.
  • Confirms contracted materials and scope of work are captured during project review meetings. Takes corrective action when needed.
  • Efficiently and accurately updates information in all established systems both manual and electronic.
  • Assigns, schedules and monitors installation service needs, completions and updates in CRM upon completion.
  • Manages the accounts receivables/collections of all customers and proactively reports issues directly to Kohler finance by overseeing consumer payments.
  • Identifies and communicates issues throughout the project management process. Drives corrective action and recommends process improvements.

General office duties (20% of Workload)

  • Answers main phone line and directs customers in showroom when Front Desk Coordinator is out of office
  • Releases Guild quality surveys twice per week and performs Pulse M duties for monthly tracking of google reviews.
  • CDCE (Creating Delightful Consumer Experiences) Program Site Lead, responsible for partnering with the program leader to schedule class dates for staff members

Skills/Requirements

  • Bachelors Degree with a minimum of 3 years experience in Project Coordination/Management or customer service-related fields.
  • Call center and/or direct consumer facing roles are a plus.
  • Experience in the Building Products or Home Improvement Industry is preferred.
  • Ability to work independently with limited supervision is required.
  • This is a fantastic opportunity to build your career within an exceptional company

Travel

  • 10% for quarterly visits

CUSTOM.PAY.TRANSPARENCY

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, were driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohlers policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

RequiredPreferredJob Industries
  • Other


  • Menomonee Falls, Wisconsin, United States Froedtert Menomonee Falls Hospital Full time

    Reward your nursing career with a challenging role at Froedtert Menomonee Falls Hospital! We currently seek experienced Certified Nursing Assistants (CNAs) to join our dedicated team in Menomonee Falls, WI.Compensation and Benefits:We offer a competitive pay rate of $1020.00 per week, which translates to an estimated annual salary of approximately...


  • Menomonee Falls, Wisconsin, United States Froedtert Menomonee Falls Hospital Full time

    About the Role">Froedtert Menomonee Falls Hospital is seeking a dedicated and compassionate TELE nurse to join our team. As a TELE nurse, you will be responsible for providing high-quality patient care in a fast-paced hospital setting.">Salary Information">The estimated salary for this position is $2236 per week, reflecting the competitiveness of the market...


  • Menomonee Falls, Wisconsin, United States Froedtert Menomonee Falls Hospital Full time

    Company Overview:Froedtert Menomonee Falls Hospital offers a collaborative environment where you can provide exceptional patient care. Our team of experienced healthcare professionals is dedicated to delivering high-quality treatment and improving outcomes.Salary:The estimated weekly pay for this position is $2266.00, based on national averages and industry...


  • Menomonee Falls, Wisconsin, United States Froedtert - Menomonee Falls Hospital Full time

    OverviewFroedtert - Menomonee Falls Hospital is seeking a skilled Telehealth Nurse Specialist to join our team. This role offers a unique opportunity to provide high-quality patient care in a fast-paced telehealth environment.Job SummaryWe are looking for a dedicated and compassionate Registered Nurse with experience in telehealth nursing. As a Telehealth...


  • menomonee falls, United States Dental Care of Menomonee Falls Full time

    Dental Hygienist at Dental Care of Menomonee Falls summary: As a Dental Hygienist at Dental Care of Menomonee Falls, you'll provide essential dental care and patient support, working within a collaborative team. Benefit from competitive advantages, ongoing training, and mentorship opportunities to enhance your skills. Join a stable, growth-oriented...


  • Menomonee Falls, Wisconsin, United States Froedtert - Menomonee Falls Hospital Full time

    At Froedtert - Menomonee Falls Hospital, we are seeking a skilled and dedicated Critical Care Nursing Assistant to join our team. This is a 13-week travel nursing position that offers a unique opportunity to gain valuable experience in an intensive care setting.The successful candidate will have the chance to work alongside a talented team of healthcare...


  • Menomonee falls, United States KOHLER Full time

    Project Coordinator, Menomonee Falls Work Mode:Onsite Location:Onsite Menomonee Falls, WIOpportunityResponsible for managing the end-to-end customer experience of the Kohler Services business WI. The Project Coordinator proactively communicates with consumers regarding expectations of the varying phases throughout the project management process....


  • Menomonee Falls, United States KOHLER Full time

    Job Description Project Coordinator, Menomonee Falls Work Mode: Onsite Location: Onsite –Menomonee Falls, WIOpportunityResponsible for managing the end-to-end customer experience of the Kohler Services business WI. The Project Coordinator proactively communicates with consumers regarding expectations of the varying phases throughout the project...


  • Menomonee Falls, United States KOHLER Full time

    Project Coordinator, Menomonee Falls Work Mode: Onsite Location: Onsite –Menomonee Falls, WIOpportunityResponsible for managing the end-to-end customer experience of the Kohler Services business WI. The Project Coordinator proactively communicates with consumers regarding expectations of the varying phases throughout the project management process....


  • MENOMONEE FALLS, United States KOHLER Full time

    Project Coordinator, Menomonee Falls Work Mode: Onsite Location: Onsite –Menomonee Falls, WIOpportunityResponsible for managing the end-to-end customer experience of the Kohler Services business WI. The Project Coordinator proactively communicates with consumers regarding expectations of the varying phases throughout the project management process....


  • Menomonee Falls, Wisconsin, United States Froedtert Menomonee Falls Hospital Full time

    Job SummaryWe are seeking a highly skilled Critical Care Registered Nurse to join our team at Froedtert Menomonee Falls Hospital. As a valued member of our healthcare team, you will provide exceptional patient care and contribute to the success of our hospital.Job ResponsibilitiesProvide high-quality patient care in the PCU/Stepdown unit, utilizing your...


  • menomonee falls, United States Dental Care of Menomonee Falls Full time

    Dental Hygienist needed $10,000 welcome Bonus!Dental Care of Menomonee Falls is adding a hygienist to the team, open to full or part time! As a Dental Hygienist, you’ll be recognized as an elite clinical provider and patient advocate.  You’ll be an integral member of the patient care team, giving your patients the time and care they need, deserve and...


  • menomonee falls, United States Dental Care of Menomonee Falls Full time

    Dental Hygienist at Dental Care of Menomonee Falls summary: Heartland Dental is seeking a Dental Hygienist to join their collaborative team, offering competitive benefits and a $10,000 welcome bonus. The position requires a current dental hygienist license and provides extensive support through a robust Hygiene mentor program and opportunities for...


  • Menomonee Falls, WI, United States Illuminus Full time

    LINDENGROVE in Menomonee Falls W180 N8071 Town Hall Road, Menomonee Falls, WI 53051 LindenGrove Menomonee Falls , an Illuminus Community, offers assisted living, memory support, and short-term rehabilitation and long-term skilled care on a beautiful campus. We are passionate about offering holistic, transformative care and helping those in need rediscover...


  • Menomonee Falls, Wisconsin, United States KOHLER Full time

    About the RoleThis exciting opportunity as a Menomonee Falls Installation Project Manager involves managing the lifecycle of customer experiences in our Direct Response business. You will communicate with consumers regarding project expectations, timelines, and progress updates.Key ResponsibilitiesManage customer interactions, addressing concerns and...


  • Menomonee Falls, United States LindenGrove Communities LLC Full time

    Description:LINDENGROVE in Menomonee FallsW180 N8071 Town Hall Road, Menomonee Falls, WI 53051LindenGrove Menomonee Falls , an Illuminus Community, offers assisted living, memory support, and short-term rehabilitation and long-term skilled care on a beautiful campus. We are passionate about offering holistic, transformative care and helping those in need...


  • Menomonee Falls, United States Disability Solutions Full time

    Description:LINDENGROVE in Menomonee FallsW180 N8071 Town Hall Road, Menomonee Falls, WI 53051LindenGrove Menomonee Falls , an Illuminus Community, offers assisted living, memory support, and short-term rehabilitation and long-term skilled care on a beautiful campus. We are passionate about offering holistic, transformative care and helping those in need...


  • Menomonee Falls, United States Illuminus Full time

    LINDENGROVE in Menomonee FallsW180 N8071 Town Hall Road, Menomonee Falls, WI 53051LindenGrove Menomonee Falls , an Illuminus Community, offers assisted living, memory support, and short-term rehabilitation and long-term skilled care on a beautiful campus. We are passionate about offering holistic, transformative care and helping those in need rediscover...

  • Nurse Specialist

    3 weeks ago


    Menomonee Falls, Wisconsin, United States PRIDE Health Full time

    Job TitleNurse Specialist - Menomonee FallsAbout the JobWe are seeking a highly skilled Nurse Specialist to join our team in Menomonee Falls, Wisconsin.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNDuration: 12 weeksHours per Week: 40 hoursShift: 8 hours, daysPride Health offers competitive pay and benefits for this role.About PRIDE...


  • Menomonee Falls, Wisconsin, United States Menomonee Falls Health Services Full time

    We are committed to providing exceptional care at Menomonee Falls Health Services. As a Licensed Practical Nurse, you will have the opportunity to work in a dynamic environment that values progressive practices and professional growth.With a competitive salary up to $40 per hour based on experience, we offer a comprehensive compensation package that includes...