Salesforce Functional Lead

2 weeks ago


Nashville, Tennessee, United States Capgemini Full time
Job Description

We are seeking a highly skilled Salesforce Functional Lead to join our team. As a key member of our Salesforce Practice, you will be responsible for streamlining business processes and driving process and system changes.

Key Responsibilities:

  • Assist on client projects to facilitate discovery, conduct requirements gathering and refinement, define process gaps, and define configuration specifications.
  • Manage project documentation and own the Salesforce system.
  • Work closely with business users, internal stakeholders, and development teams to meet business needs.

Requirements:

  • 3-7 years of experience as a client-facing Salesforce Business Analyst/Functional Lead with at least 3 Salesforce projects and at least one in Sales and one in Service Cloud.
  • Develop and refine as-is and to-be business processes and use cases using SAFe principles, customer journey maps, and design principles.
  • Extensive knowledge of the Salesforce Core data model and ability to analyze and document complex business processes.
  • Proven experience driving consensus across multiple stakeholders from different business functions.
  • Extensive knowledge of Salesforce configuration, customization, and extension, including contact/Opportunity/Lead management, Pipeline and Forecast management, File sync & share, quotes, and Case management.

What We Offer:

  • Flexible work arrangements.
  • Comprehensive benefits package, including healthcare, financial well-being programs, and paid time off.
  • Opportunities for professional growth and development.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. We are a responsible and diverse group of 340,000 team members in over 50 countries.



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