IT Support Specialist
2 weeks ago
We are seeking an experienced IT Support Technician to join our team at Insight Global. As an IT Support Technician, you will be responsible for providing technical support to our internal users, troubleshooting hardware, software, and network-related issues, and ensuring that our systems and infrastructure are running smoothly.
Key Responsibilities:- Provide technical support to internal users via phone, email, and in-person requests
- Troubleshoot hardware, software, and network-related issues
- Configure and deploy new user desktops and laptops, including hardware, software, and peripherals
- Set up accounts in Active Directory and configure computer settings for new hires
- Identify, diagnose, and resolve tickets in a timely manner, escalating to tier 2 or management when needed
- Provide excellent customer service and communication skills
- Work with Jira and Confluence for ticketing and documentation
- Experience with tier 1 support, hardware, software, and network troubleshooting
- Knowledge of Active Directory and computer setup
- Excellent customer service and communication skills
- Experience with Jira and Confluence
- General warehouse experience, including tracking repairs, warranty information, and inventory
We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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IT Support Specialist
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Brownsburg, Indiana, United States Insight Global Full timeJob Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Insight Global. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide tier 1 support for hardware, software, and network-related issuesConfigure...
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IT Support Specialist
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Brownsburg, Indiana, United States Insight Global Full timeJob Title: IT Support SpecialistInsight Global is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to internal users, troubleshooting hardware, software, and network-related issues, and ensuring that all systems are running smoothly.Key Responsibilities:Provide technical...
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IT Support Specialist
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IT Support Specialist
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Brownsburg, Indiana, United States Insight Global Full timeJob Title: IT Support TechnicianWe are seeking an experienced IT Support Technician to join our team at Insight Global. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients in a fast-paced retail environment.Key Responsibilities:Provide tier 1 support for hardware, software, and network-related...
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IT Support Specialist
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Brownsburg, Indiana, United States Insight Global Full timeJob Title: IT Support TechnicianWe are seeking an experienced IT Support Technician to join our team at Insight Global. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients in a fast-paced retail environment.Key Responsibilities:Provide tier 1 support for hardware, software, and network-related...
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