IT Support Specialist

2 weeks ago


Brownsburg, Indiana, United States Insight Global Full time
Job Title: IT Support Technician

We are seeking an experienced IT Support Technician to join our team at Insight Global. As an IT Support Technician, you will be responsible for providing technical support to our internal users, troubleshooting hardware, software, and network-related issues, and ensuring that our systems and infrastructure are running smoothly.

Key Responsibilities:
  • Provide technical support to internal users via phone, email, and in-person requests
  • Troubleshoot hardware, software, and network-related issues
  • Configure and deploy new user desktops and laptops, including hardware, software, and peripherals
  • Set up accounts in Active Directory and configure computer settings for new hires
  • Identify, diagnose, and resolve tickets in a timely manner, escalating to tier 2 or management when needed
  • Provide excellent customer service and communication skills
  • Work with Jira and Confluence for ticketing and documentation
Requirements:
  • Experience with tier 1 support, hardware, software, and network troubleshooting
  • Knowledge of Active Directory and computer setup
  • Excellent customer service and communication skills
  • Experience with Jira and Confluence
  • General warehouse experience, including tracking repairs, warranty information, and inventory

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.


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