VTC Support Specialist

3 weeks ago

Quantico, Virginia, United States ManTech Full time
Secure Our Nation, Ignite Your Future

ManTech is seeking a highly skilled VTC Support Specialist to join our team on the Marine Corps Intelligence Activity contract at MCB Quantico. This exciting opportunity will provide unparalleled Voice and VTC support to the Marine Corps intelligence community around the world.

Key Responsibilities:
  • Provide Tier II phone support for reported customer incidents, including network connections, conference room video systems, and VoIP phones.
  • Offer End User support, including in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling, and administering video teleconferences.
  • Perform maintenance tasks, such as powering on devices, inspecting/connecting cabling, and confirming system availability.
  • Conduct integration and configuration of new and existing VTC hardware, including application of security controls; operations and management support to the network infrastructure that underlies the VTC platform.
  • Perform patch and firmware upgrades, break/fix support, and daily operations and management support, including onsite assistance for special events.
  • Coordinate and implement scheduling, recording, and teleconferencing sessions as required.
  • Resolve scheduling and technical conflicts when they arise.
  • Assist government representatives in coordinating replacement parts/software updates to correct issues with the Voice and VTC equipment.
  • Document and report all associated maintenance activities.
  • Support relocation of existing Voice and VTC equipment when required.
  • Develop and provide training to end users on the various systems in use.
  • Provide user support and guidance in the operation of VOIP and VTC equipment and services.
Requirements:
  • Bachelor's degree and 4 years of experience. 8 years of experience without a degree.
  • TS/SCI clearance is required.
  • Must have DOD 8570 requirements for IAT II.
  • Must possess CCNA Collaboration (or equivalent) certification.
  • Must be able to interact with, extract, and translate customer requirements into working solutions.
  • Experience configuring and maintaining Cisco routers and switches.
Preferred Skills:
  • Experience with Cisco Jabber.
  • Experience with Cisco Telepresence Management Server/Suite.
  • Experience with Cisco Prime Collaboration Provisioning (PCP).
  • Experience with Cisco Expressway Series.
  • Experience with Cisco Meeting Server (CMS).
  • Experience using Cisco Telepresence Room Based Endpoint.
  • Excellent interpersonal skills and demonstrated ability to work well in a team environment.
  • Familiarity with DOD/IC Voice/Video technologies and integration methods.
  • Occasional travel (5%) to local and CONUS/OCONUS sites.
  • Previous experience supporting a government and/or Department of Defense customer.
  • Prior experience with military information technology or intelligence community a plus.

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