AV/VTC Technician I

2 days ago

Quantico, Virginia, United States Epsilon Full time
About the Role

We are seeking a highly skilled AV/VTC Technician I to join our team at Epsilon. As a key member of our AV/VTC team, you will be responsible for providing installation, configuration, maintenance, sustainment, operational support, monitoring, and administration of audiovisual and Video Teleconference (VTC) equipment and events in both classroom and auditorium settings for the Marine Corps University.

Key Responsibilities
  • Operate, facilitate, and support complex audiovisual systems in MCU auditoriums in support of MCU events.
  • Configure, support, and troubleshoot problems with basic audiovisual and associated computer equipment in classrooms.
  • Conduct arrangements and provide real-time on-site support for VTC sessions involving MCU VTC assets.
  • Configure VTC equipment for proper operation and troubleshoot problems that occur before or during VTC sessions.
  • Setup, initiate, and conduct operational checks for briefings and video conferences within USMC facilities.
  • Instruct MCU personnel in the proper operation of the VTC system and perform physical setup of classrooms, when required.
  • Respond to customer trouble calls and tracking tickets in the IT/AV tracking software.
  • Collect requirements from customers to meet needs.
  • Support high-level events to include venue rehearsals and coordination.
  • Provide tier 3 support for all AV/VTC systems in the MCU environment.
  • Code, configure, manage, and install AV systems, installing AV-related equipment to include, but not limited to, AV switching devices, VTC, camera, audio, and video.
  • Provide tier 3 support for auditorium production equipment such as lighting, camera, mics, and recording events.
  • Operate complex smart board/MondoPad systems in MCU auditoriums and classrooms in support of MCU events.
  • Configure and troubleshoot problems with smart board equipment, to include imaging and connections to the MCU network.
  • Coordinate with the IA Task Lead to incorporate required IA controls into network and data center design and provide information security for MCU networks.
  • Monitor and display proper maintenance on all A/V equipment for repairs, including renewing fully charged batteries.
  • Monitor all software updates for InFocus Mondopad's and Microsoft Office for each device in all classrooms and conference rooms in the facility.
  • Assist other team members as required to provide the customer with a superior level of support.
  • Maintain an open and clear communication with MCU's IET Helpdesk Support and Student/Faculty on all issues related to A/V and VTC matters on campus.
Requirements
  • DOD 8570 IAT Level II Certification required (GSEC, GICSP, CND, CySA+, Security+ CE, SSCP, or CCNA-Security).
  • Possess knowledge and experience in the operation of digital audiovisual systems like Haivision, V-Brick, AMX, and Cisco.
  • Possess knowledge and experience in configuring VTC systems and establishing and maintaining connectivity with other VTC sites.
  • Must be able to provide audiovisual system operational coverage of MCU events outside of normal working hours and the capacity to surge support in times of event saturation.
  • Knowledge and understanding of the Technology industry.
  • Experience with Microsoft Office Outlook, Excel, and Word.
  • Demonstrated leadership, excellent interpersonal and communication skills.
  • Strong team player; self-assured, confident, and goal-oriented.
  • Ability to organize and manage multiple priorities and delegate effectively.
  • Ability to solve problems and translate policies into daily routine operations.
  • Excellent written and oral communication skills.
  • Keen attention to detail.
  • Must hold active DOD Interim Secret or Secret Clearance.
  • Weekend or after-hours support may be required on occasion.
About Epsilon

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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