IT Support Specialist II

4 weeks ago


Quantico, Virginia, United States Digital Consultants LLC Full time

At Digital Consultants LLC, we're seeking a skilled IT Support Specialist II to join our team in the IT Technology Development division within the NCIS ITD organization.

Key Responsibilities:

  • Troubleshoot, resolve, or escalate tickets that have been assigned
  • Initiate and resolve service request/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Support all special projects, such as office moves, printer/scanner refresh, DONAA setup/tear down, training room setup, etc.
  • Support Tier 1 with answering calls, inputting tickets, account creations, password resets, and all other daily duties as needed
  • Provide training assistance to Tier 1
  • Assist, as needed, to the VIP team
  • Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Requirements:

  • 5 years of IT support experience
  • Top Secret/SCI clearance
  • DoD 8570 IAT Level II Certification to include Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP

Digital Consultants LLC is an inclusive and welcoming company, committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status, or any other protected characteristic.

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants LLC job openings or applying for a position, please send an email to or call . Please provide your contact information and let us know how we can assist you.

Salary: $68,850.00



  • Quantico, Virginia, United States Digital Consultants LLC Full time

    Job Summary:Digital Consultants LLC is seeking a skilled IT Support Professional to join our team as a Helpdesk Analyst II. This role is part of the IT Technology Development division within the NCIS ITD organization.Key Responsibilities:Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in...


  • Quantico, Virginia, United States Strategic Alliance Business Group (SABG) Full time

    Job Title: Knowledge Management Specialist IIStrategic Alliance Business Group LLC (SABG) is a fast-growing, privately held, small business, government contracting company. We are seeking a Knowledge Management Specialist II to support our Defense Counterintelligence and Security Agency Field Operations, Field Operations Administrative and Program Support...

  • IT Support Specialist

    4 weeks ago


    Quantico, Virginia, United States SAIC Full time

    SAIC is seeking an IT Customer Support Analyst to provide technical support for mission applications and maintain a flexible and evolving enterprise IT environment. Key Responsibilities: * Address customer service requests and IT service delivery * Provide on-site technical support for end users * Coordinate with desk side support and service desk resource...


  • Quantico, Virginia, United States Gridiron IT Full time

    Job SummaryGridiron IT is seeking a highly skilled Geospatial Data Specialist to join our team. As a Cartographer, you will be responsible for performing cartographic finishing, feature extraction, and data content management to customer data standards and in accordance with project specific guidance.Key ResponsibilitiesManage a geospatial database and...

  • IT Support Specialist

    4 weeks ago


    Quantico, Virginia, United States CCS Global Tech Full time

    Job Title: Information Technology SpecialistJob Summary:We are seeking a highly skilled Information Technology Specialist to join our team at CCS Global Tech. As an IT Specialist, you will be responsible for installing, troubleshooting, and maintaining desktop and portable computer systems, as well as providing technical support to our customers.Key...


  • Quantico, Virginia, United States DarkStar Intelligence, LLC Full time

    Job Title: Intelligence Support SpecialistDarkStar Intelligence, LLC is seeking a highly skilled Intelligence Support Specialist to join our team. As an Intelligence Support Specialist, you will play a critical role in supporting surveillance operations and providing timely and thorough feedback to students.Key Responsibilities:Conduct discreet surveillance...


  • Quantico, Virginia, United States Piper Companies Full time

    At Piper Companies, we are seeking a highly skilled Cyber Security Specialist to join our team in support of the US Navy and US Marine Corps on the SMIT contract. The successful candidate will be responsible for delivering seamless, secure, and scalable solutions to help our military leaders stay ahead of threats and achieve their missions.The Cyber Security...


  • Quantico, Virginia, United States Resource Management Concepts, Inc. Full time

    Job OverviewResource Management Concepts, Inc. (RMC) is seeking a highly skilled Cyber Operations Specialist to support our customer at Quantico, VA. The selected candidate will be responsible for maintaining the customer's existing systems, including a cyber incident reporting system, incident response scripts, and Red Team command and control suite.The...


  • Quantico, Virginia, United States Strategic Alliance Business Group (SABG) Full time

    Job DescriptionStrategic Alliance Business Group LLC (SABG) is a fast-growing, privately held, small business, government contracting company. We are seeking a Knowledge Management Specialist II to support our Defense Counterintelligence and Security Agency Field Operations, Field Operations Administrative and Program Support Services in Quantico, VA.Key...


  • Quantico, Virginia, United States Ladgov Corporation Full time

    Job Title: Catholic Religious Support SpecialistJob Summary:We are seeking a highly motivated and experienced Catholic Religious Support Specialist to join our team at Ladgov Corporation. The successful candidate will be responsible for recruiting volunteers to teach classes in the religious education programs, assigning volunteers to classes, and providing...


  • Quantico, Virginia, United States BuddoBot Inc Full time

    Job DescriptionBuddoBot Inc is seeking a highly skilled Active Directory Administrator to join our team. As a key member of our Enterprise AD Support Team, you will be responsible for providing Tier III level AD support and ensuring the overall health of our AD infrastructure.Key Responsibilities:Maintain the overall health of our AD infrastructure and...


  • Quantico, Virginia, United States ASRC Federal Holding Company Full time

    Job Summary:ASRC Federal Holding Company is seeking a highly skilled Cloud Cybersecurity Specialist to support our DCSA team at Quantico. This role involves providing cybersecurity cloud support to maintain IT infrastructure, applications, and new development projects in the cloud. The ideal candidate will have a strong background in cloud security, FedRAMP,...


  • Quantico, Virginia, United States National Guard Employment Network Full time

    Job Title: Counterintelligence Analyst IIJob Summary:We are seeking a highly skilled Counterintelligence Analyst II to join our team at the National Guard Employment Network. As a Counterintelligence Analyst II, you will play a critical role in supporting the Office of Special Investigations (OSI) and the Department of the Air Force (DAF) in developing,...

  • Cognos Data Analyst

    4 weeks ago


    Quantico, Virginia, United States ALTA IT Services Full time

    Cognos Data AnalystALTA IT Services is seeking a highly skilled Cognos Data Analyst to join our team. As a Cognos Data Analyst, you will play a critical role in assisting customers with their Cognos Data Modules, Reports, and Dashboards.Key Responsibilities:Ensure that all application deliverables and systems comply with applicable DISA Security Technical...


  • Quantico, Virginia, United States NSS Full time

    Job Title: Biometrics Imagery Analyst IIJob Summary:NSS is seeking a highly skilled Biometrics Imagery Analyst II to join our team. As a Biometrics Imagery Analyst II, you will be responsible for conducting multi-intelligence triage, research, exploitation, organization, prioritization, analysis production, and dissemination in accordance with government...


  • Quantico, Virginia, United States Gridiron IT Full time

    Job DescriptionGridiron IT is seeking a skilled Cartographer to perform cartographic finishing, feature extraction, and data content management tasks. The ideal candidate will have a strong background in geospatial data management and experience working with geospatial databases.ResponsibilitiesManage a geospatial database and perform QA/QC functions to...


  • Quantico, Virginia, United States Logmet LLC Full time

    Job SummaryLogmet LLC is seeking a highly skilled Aircraft Mechanic II: Flightline to join our team. As a key member of our Flight Line/Phase Maintenance Division, you will provide Contract Maintenance Support (CMS) to support the unit's flight hour/training goals.Key ResponsibilitiesUtilize technical publications, including Interactive Electronic Technical...


  • Quantico, Virginia, United States Gridiron IT Full time

    Job Title: CartographerJob Summary: We are seeking a skilled Cartographer to join our team at Gridiron IT. The successful candidate will be responsible for performing cartographic finishing, feature extraction, and data content management to customer data standards and in accordance with project specific guidance.Key Responsibilities:Manage a geospatial...


  • Quantico, Virginia, United States Gridiron IT Full time

    At Gridiron IT, we are seeking a skilled Cartographer to join our team. The ideal candidate will have experience in cartographic finishing, feature extraction, and data content management. They will be responsible for managing a geospatial database, performing QA/QC functions, and correcting data call errors. Additionally, they will compile, segregate,...


  • Quantico, Virginia, United States ALTA IT Services, LLC Full time

    Cognos Data AnalystALTA IT Services, LLC is seeking a skilled Cognos Data Analyst to join our team.Key Responsibilities:Collaborate with customers to design and develop Cognos Data Modules, Reports, and Dashboards.Ensure that all application deliverables and systems comply with DISA Security Technical Implementation Guides (STIGs) or Security Requirements...