IT Support Specialist II
4 weeks ago
At Digital Consultants LLC, we're seeking a skilled IT Support Specialist II to join our team in the IT Technology Development division within the NCIS ITD organization.
Key Responsibilities:
- Troubleshoot, resolve, or escalate tickets that have been assigned
- Initiate and resolve service request/problem incidents
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system support specialists
- Maintains and updates records and tracking databases
- Support all special projects, such as office moves, printer/scanner refresh, DONAA setup/tear down, training room setup, etc.
- Support Tier 1 with answering calls, inputting tickets, account creations, password resets, and all other daily duties as needed
- Provide training assistance to Tier 1
- Assist, as needed, to the VIP team
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure services/incidents are completed
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:
- 5 years of IT support experience
- Top Secret/SCI clearance
- DoD 8570 IAT Level II Certification to include Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP
Digital Consultants LLC is an inclusive and welcoming company, committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status, or any other protected characteristic.
We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants LLC job openings or applying for a position, please send an email to or call . Please provide your contact information and let us know how we can assist you.
Salary: $68,850.00
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