Technical Support Specialist

4 weeks ago


Quantico, Virginia, United States Digital Consultants LLC Full time

Job Summary:

Digital Consultants LLC is seeking a skilled IT Support Professional to join our team as a Helpdesk Analyst II. This role is part of the IT Technology Development division within the NCIS ITD organization.

Key Responsibilities:

  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records.
  • Route calls to product line specialists, application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Support all special projects, such as office moves, printer/scanner refresh, DONAA setup/tear down, training room setup, etc.
  • Support Tier 1 with answering calls, inputting tickets, account creations, password resets, and all other daily duties as needed.
  • Provide training assistance to Tier 1.

Requirements:

  • 5 years of IT support experience.
  • DoD 8570 IAT Level II Certification to include Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP.

About Us:

Digital Consultants LLC is an inclusive and welcoming company, fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.

We provide reasonable accommodations to individuals who need assistance during any part of the employment process.


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