TRICARE Support Consultant
2 weeks ago
TDB Communications, Inc. is seeking a highly skilled TRICARE Support Consultant to join our team. As a key member of our operations team, you will provide exceptional customer service to our beneficiaries, end users, and clients, ensuring a positive experience with the TRICARE program.
Key Responsibilities- Provide timely and accurate responses to customer inquiries, addressing complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns, ensuring a high level of accuracy and attention to detail.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager.
- Accurately perform all data entry functions to reflect and document client activity/transactions, meeting productivity and quality standards.
- Collaborate with peers to create a cohesive and productive environment, actively participating in and supporting departmental and organizational quality initiatives and goals.
- Make recommendations for changes to current policies or the need for new policies to improve process efficiency and customer satisfaction.
- Minimum of 1+ years of contact center experience, preferably in a healthcare-related environment.
- 3+ years of experience in delivering excellent customer service in a high-paced environment.
- Experience with healthcare insurance plans and billing, as well as military health programs.
- Strong interpersonal skills with the ability to build relationships, communicate effectively, and work well in a team environment.
- Ability to speak Spanish, highly desirable.
- Proficient with computer software, including Microsoft Office Suite, internet, and multi-tasking between multiple screens and programs.
- Bachelor's Degree or equivalent government or private-sector work experience.
- Ability to obtain US Security Clearance.
- Must be a US Citizen.
TDB Communications, Inc. is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) that supports government agencies with scalable workforce, program management, and information processing solutions. We have a proven track record of delivering high-quality services to government agencies, and we are committed to providing exceptional customer service to our clients.
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