TRICARE Support Consultant

2 weeks ago


Columbia, South Carolina, United States TDB Communications, Inc. Full time
Job Summary

TDB Communications, Inc. is seeking a highly skilled TRICARE Support Consultant to join our team. As a key member of our operations team, you will provide exceptional customer service to our beneficiaries, end users, and clients, ensuring a positive experience with the TRICARE program.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries, addressing complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
  • Retrieve, research, and analyze data from multiple databases to answer client concerns, ensuring a high level of accuracy and attention to detail.
  • Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager.
  • Accurately perform all data entry functions to reflect and document client activity/transactions, meeting productivity and quality standards.
  • Collaborate with peers to create a cohesive and productive environment, actively participating in and supporting departmental and organizational quality initiatives and goals.
  • Make recommendations for changes to current policies or the need for new policies to improve process efficiency and customer satisfaction.
Requirements
  • Minimum of 1+ years of contact center experience, preferably in a healthcare-related environment.
  • 3+ years of experience in delivering excellent customer service in a high-paced environment.
  • Experience with healthcare insurance plans and billing, as well as military health programs.
  • Strong interpersonal skills with the ability to build relationships, communicate effectively, and work well in a team environment.
  • Ability to speak Spanish, highly desirable.
  • Proficient with computer software, including Microsoft Office Suite, internet, and multi-tasking between multiple screens and programs.
Preferred Qualifications
  • Bachelor's Degree or equivalent government or private-sector work experience.
  • Ability to obtain US Security Clearance.
  • Must be a US Citizen.
About TDB Communications, Inc.

TDB Communications, Inc. is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) that supports government agencies with scalable workforce, program management, and information processing solutions. We have a proven track record of delivering high-quality services to government agencies, and we are committed to providing exceptional customer service to our clients.



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