Field Operations Manager
3 days ago
At American Homes 4 Rent, we're committed to providing exceptional service to our residents and maintaining a culture of trust, belonging, and inclusion. As a Field Manager, you'll play a vital role in ensuring the performance of our Field Technicians in your assigned area.
Key Responsibilities:- Guide your team, providing coaching, performance feedback, and training to support continuous improvement of previously delivered objectives, goals, and policies and procedures.
- Manage the tenant move-out process, ensuring that the property inventory aligns with Company standards as part of the Tenant Turn process.
- Inspect work-in-progress, ensuring that the technicians meet specifications and adhere to Company standards.
- Report status updates or issues with properties and associated costs in both CRM and Yardi databases.
- Update and complete mobile work orders received from the Maintenance Scheduler within the given timeframe to ensure tenant satisfaction.
- Respond to emergency service calls when on call.
- Perform minimal self-work at properties using appropriate tools and ladder in accordance with established processes, guidelines, and property/occupancy inspection and eviction lockouts as needed.
- High School Diploma or GED.
- Associates Degree or technical training certification is a plus.
- One to two years of supervisory/lead experience is preferred.
- A minimum of six years of Residential/Property Maintenance or related experience.
- Experience with basic hand tools and power tools.
- Working knowledge of Microsoft Office (Word, Excel, Outlook) required and experience using an Apple iPad is preferred.
- HVAC experience required.
- Experience with FiledOne and CRM is a plus.
- Valid drivers license and ability to operate a motor vehicle.
- Universal EPA Certification or HVAC Type II Certification preferred in applicable states.
- Demonstrated knowledge of occupational hazards and safety methods (OSHA).
- Proficiency in English.
- Ability to perform basic measurement and calculations.
- Ability to lift/carry 50 pounds to waist height, 50 pounds to shoulder height, and 20 pounds above the head.
- Ability to climb ladders (A-frame and extension ladders) to perform tasks such as tree trimming with the use of a handsaw or clippers and removal of debris and leaves from roof gutters.
We're committed to creating a workplace where our employees feel valued, empowered, and supported. If you're ready to take your career to the next level, we encourage you to apply today.
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