Field Operations Manager

3 days ago


Orlando, Florida, United States American Homes 4 Rent Full time
Field Manager

At American Homes 4 Rent, we're committed to providing exceptional service to our residents and maintaining a culture of trust, belonging, and inclusion. As a Field Manager, you'll play a vital role in ensuring the performance of our Field Technicians in your assigned area.

Key Responsibilities:
  • Guide your team, providing coaching, performance feedback, and training to support continuous improvement of previously delivered objectives, goals, and policies and procedures.
  • Manage the tenant move-out process, ensuring that the property inventory aligns with Company standards as part of the Tenant Turn process.
  • Inspect work-in-progress, ensuring that the technicians meet specifications and adhere to Company standards.
  • Report status updates or issues with properties and associated costs in both CRM and Yardi databases.
  • Update and complete mobile work orders received from the Maintenance Scheduler within the given timeframe to ensure tenant satisfaction.
  • Respond to emergency service calls when on call.
  • Perform minimal self-work at properties using appropriate tools and ladder in accordance with established processes, guidelines, and property/occupancy inspection and eviction lockouts as needed.
Requirements:
  • High School Diploma or GED.
  • Associates Degree or technical training certification is a plus.
  • One to two years of supervisory/lead experience is preferred.
  • A minimum of six years of Residential/Property Maintenance or related experience.
  • Experience with basic hand tools and power tools.
  • Working knowledge of Microsoft Office (Word, Excel, Outlook) required and experience using an Apple iPad is preferred.
  • HVAC experience required.
  • Experience with FiledOne and CRM is a plus.
  • Valid drivers license and ability to operate a motor vehicle.
  • Universal EPA Certification or HVAC Type II Certification preferred in applicable states.
  • Demonstrated knowledge of occupational hazards and safety methods (OSHA).
  • Proficiency in English.
  • Ability to perform basic measurement and calculations.
  • Ability to lift/carry 50 pounds to waist height, 50 pounds to shoulder height, and 20 pounds above the head.
  • Ability to climb ladders (A-frame and extension ladders) to perform tasks such as tree trimming with the use of a handsaw or clippers and removal of debris and leaves from roof gutters.

We're committed to creating a workplace where our employees feel valued, empowered, and supported. If you're ready to take your career to the next level, we encourage you to apply today.


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