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Field Operations Manager

1 month ago

Orlando, Florida, United States Summit Wash Associates Full time
Job Summary

We are seeking a skilled and experienced Field Supervisor to join our team at Summit Wash Holdings. As a Field Supervisor, you will be responsible for leading a team of highly trained advisors, operators, and attendants to provide exceptional guest service in a fun and interactive atmosphere.

Key Responsibilities
  • Participate in nationwide and regional sales initiatives to drive revenue and increase profitability
  • Be the face of the organization and provide an exceptional customer service experience
  • Maintain a safe and clean work area, keeping alert for potential hazards
  • Conduct sales to drive revenue and increase profitability
  • Resolve all customer and membership issues in a timely manner
  • Escalate concerns to Management and Human Resources when appropriate
  • Offer training to employees who are not meeting our standard
  • Provide all the tools needed for new employees to be successful
Requirements
  • Authorized to work in the U.S. and able to pass a background check
  • 16 years of age or older
  • 40 Hour Work Week (including evenings and weekends)
  • Basic Computer Skills
  • 1+ years of successful supervisory experience
  • Highly developed communication skills - bilingual a plus
  • Carwash experience to understand industry-specific challenges and opportunities preferred
Company Core Values
  • HOSPITALITY: Memorable with every visit
  • QUALITY: Exceeding expectations is our standard
  • SPEED: Always working with urgency
  • WORK-FAMILY: Look out for each other like family
  • PLATINUM RULE: Treat others the way they need to be treated
  • INTEGRITY: Honoring all commitments
  • FUN: Everyone's responsibility