Patient Service Representative
3 weeks ago
Job Summary
The Patient Service Representative is responsible for greeting patients, scheduling appointments, and collecting payments. This role requires excellent communication and customer service skills to ensure a positive experience for patients. The ideal candidate will be able to work in a fast-paced environment, multitask, and maintain confidentiality.
Responsibilities
- Greet patients and manage wait times.
- Assist patients with intake processes, including copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Manage the cashier box and daily deposits according to company policies.
- Process walk-in patients and visitors.
- Answer phones and schedule appointments.
- Schedule referrals as indicated.
- Assist with patient outreach, as applicable.
- Manage medical records, including maintaining, filing, and preparing for scheduling.
- Ensure all correspondence is scanned and/or filed in a timely manner.
Requirements
- High school graduate or GED required.
- One year of related work experience, including data entry.
- Working knowledge of medical office procedures and medical terminology.
- Ability to accurately sort and file materials by alphabetical or numeric systems.
- Effective communication and customer service skills required.
- Successful initial competency assessment, following rotational training.
- Excellent interpersonal skills.
- Ability to maintain confidentiality at all times.
- Microsoft Office Suite.
- ICD-10 and CPT experience preferred.
Physical & Mental Requirements
- Ability to lift up to 50 pounds.
- Ability to push or pull heavy objects using up to 50 pounds of force.
- Ability to sit for extended periods of time.
- Ability to stand for extended periods of time.
- Ability to use fine motor skills to operate office equipment and/or machinery.
- Ability to receive and comprehend instructions verbally and/or in writing.
- Ability to use logical reasoning for simple and complex problem-solving.
- Ability to travel to multiple locations to support business needs, as required.
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