Patient Service Representative

3 weeks ago


Chattanooga, Tennessee, United States SPCPSoutheast Medical Group Full time
Job DescriptionAt Southeast Primary Care Partners and Southeast Medical Group, we strive to be the industry's leading healthcare provider and employer of choice. We welcome professionals enthusiastic about joining an organization with boundless opportunities and an unmatched purpose. Our mission is to provide the best quality healthcare and better the lives of the people and communities we serve. Every team member is essential to our continuous improvement; the selection, development, and future growth of our exceptional talent remain the key to our success. Our organization supports an environment for our employees to explore their potential and professional development. We reward innovation and creativity that sustains the future success of our teams and mission in a constantly evolving landscape. We embrace diversity, collaboration, and growth. Our team comprises highly trained, passionate professionals of all backgrounds and disciplines who bring unique skills and passion. We believe that all lives are entitled to the best possible care, and our steady expansion brings forth career opportunities in a growing list of cities and states across the Southeast.

Job Summary

The Patient Service Representative is responsible for greeting patients, scheduling appointments, and collecting payments. This role requires excellent communication and customer service skills to ensure a positive experience for patients. The ideal candidate will be able to work in a fast-paced environment, multitask, and maintain confidentiality.

Responsibilities

  • Greet patients and manage wait times.
  • Assist patients with intake processes, including copying required documents.
  • Collect co-payments, co-insurance, and deductibles, and issue receipts.
  • Manage the cashier box and daily deposits according to company policies.
  • Process walk-in patients and visitors.
  • Answer phones and schedule appointments.
  • Schedule referrals as indicated.
  • Assist with patient outreach, as applicable.
  • Manage medical records, including maintaining, filing, and preparing for scheduling.
  • Ensure all correspondence is scanned and/or filed in a timely manner.

Requirements

  • High school graduate or GED required.
  • One year of related work experience, including data entry.
  • Working knowledge of medical office procedures and medical terminology.
  • Ability to accurately sort and file materials by alphabetical or numeric systems.
  • Effective communication and customer service skills required.
  • Successful initial competency assessment, following rotational training.
  • Excellent interpersonal skills.
  • Ability to maintain confidentiality at all times.
  • Microsoft Office Suite.
  • ICD-10 and CPT experience preferred.

Physical & Mental Requirements

  • Ability to lift up to 50 pounds.
  • Ability to push or pull heavy objects using up to 50 pounds of force.
  • Ability to sit for extended periods of time.
  • Ability to stand for extended periods of time.
  • Ability to use fine motor skills to operate office equipment and/or machinery.
  • Ability to receive and comprehend instructions verbally and/or in writing.
  • Ability to use logical reasoning for simple and complex problem-solving.
  • Ability to travel to multiple locations to support business needs, as required.


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