Patient Service Representative
5 hours ago
We are a leading healthcare provider and employer of choice, dedicated to delivering exceptional patient care and fostering a collaborative work environment. Our mission is to provide high-quality healthcare services and improve the lives of the people and communities we serve.
Job SummaryThe Patient Service Representative is a vital member of our team, responsible for ensuring a seamless patient experience. This role involves greeting patients, managing wait times, scheduling appointments, and collecting payments.
Key Responsibilities- Greet patients and manage wait times, ensuring a positive first impression.
- Assist patients with intake processes, including copying required documents and collecting co-payments.
- Manage the cashier box and daily deposits, adhering to company policies.
- Process walk-in patients and visitors, answering phones and scheduling appointments as needed.
- Schedule referrals and assist with patient outreach, ensuring timely communication.
- Manage medical records, maintaining confidentiality and ensuring accurate filing.
- Perform other related duties as assigned, including administrative tasks and support.
- High school graduate or equivalent required.
- One year of related work experience, including data entry and medical office procedures.
- Working knowledge of medical terminology and administrative processes.
- Excellent communication and customer service skills, with the ability to work effectively in a team environment.
- Ability to maintain confidentiality and handle sensitive information.
- Proficiency in Microsoft Office Suite and ICD-10/CPT experience preferred.
- Ability to lift up to 50 pounds and push/pull heavy objects.
- Ability to sit and stand for extended periods, with fine motor skills to operate office equipment.
- Ability to receive and comprehend instructions verbally and/or in writing.
- Ability to use logical reasoning for simple and complex problem-solving.
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