Digital Innovation Lead: Customer Experience

2 days ago

Mentor, Ohio, United States Avery Dennison Full time
Job DescriptionAvery Dennison is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and branded packaging and carry or display information that improves the customer experience. We employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison has created a Digital Center of Excellence (DICE) to achieve the digital ambitions for the company. As the Digital Innovation Lead for Customer Experience, you will be at the forefront of our digital transformation. You will be responsible and have the freedom to lead the identification, exploration, and development of new business and technology opportunities that add measurable value within the Customer Experience domain. You will be an expert in everything related to Avery Dennison customers and their experience, across all current and potential new client profiles from Brand, Converter, Factory, and Consumer. You'll be the bridge between technical brilliance and strategic vision, collaborating with stakeholders across the organization to turn 'what if' into reality.

The DICE Innovation Lead will assist in developing the strategy, ideate and prioritize innovation ideas, and execute on proof of concepts in collaboration with the extended business stakeholders and technology development teams. Fostering open communication and active collaboration within and across IT and business units is extremely important for success. This is an individual contributor role in managing matrixed teams and requires leadership and influencing capabilities.

Key Responsibilities

  • Lead exploration and development. Identify and explore new business and technology opportunities. Collaborate with cross-functional teams to develop and execute innovative solutions that deliver business value.
  • Facilitate workshops. Run exploration and big ideas sessions with designers, architects, or other stakeholders to brainstorm new ideas or develop existing ones.
  • Drive strategic impact and value creation. Analyze market trends, conduct business analysis, and facilitate workshops to understand Avery Dennison key challenges/problems and prioritize ideas for digital innovation that drive tangible business results.
  • Lead the execution of proof of concepts utilizing the DICE agile framework and Design Thinking in collaboration with the internal IT/business stakeholders and external partners.
  • Assist in the development of digital customer experience strategy for the enterprise. Leverage your own development skills where possible to showcase the potential of emerging technologies.
  • Be a Visionary Leader. Collaborate with leadership teams to shape the digital customer experience strategy, ensuring alignment with overall business goals.

Requirements

  • Master's or Bachelor's degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience.
  • 5+ year's relevant experience working in a global and matrix environment in a technology role.
  • 3+ years of customer-facing technology solutions analysis and implementation experience (e.g. eCommerce, websites, CRM, etc.).
  • Technical Prowess: Prior programming and cloud development experience is a plus. You are comfortable working with cutting-edge technologies and eager to expand your skill set. You have experience with Jira and GitHub and hold a high standard for code quality and software development processes.
  • Strategic Mindset: You possess a keen understanding of business drivers and the ability to translate technical concepts into actionable strategies leveraging data. Proficiency in SQL, data analysis, and data visualization is a plus.
  • Communication Mastery: You excel at communicating complex ideas in a clear and concise manner, both verbally and in writing to all levels of the organization and to external audiences.
  • Passion for Innovation: You are naturally curious, constantly seeking out new ideas and approaches to challenge the status quo. Ability to think strategically and develop innovative solutions to complex business problems.
  • Collaborative Spirit: You thrive in cross-functional teams, building strong relationships and inspiring others with your enthusiasm and expertise. Ability to understand and connect with others.
  • Has experience introducing new and innovative technologies or going from zero to one on new innovations that enable improved business performance across a variety of functions.
  • Consultation and project management skills preferred.
  • Travel in excess of 25% may be required.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.

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