Customer Support Manager, Issuer Services Lead

2 days ago


Mentor, Ohio, United States Visa Europe Full time
Customer Support Manager, Issuer Services

Join our team at Visa Europe as a Customer Support Manager, Issuer Services, and take on a challenging role that requires strong leadership and customer service skills. As a key member of our team, you will be responsible for leading a team of Customer Solution Analysts supporting our VCAS Issuer Service platform.

Key Responsibilities:

  • Lead the team of Customer Solution Analysts to ensure all clients receive best-in-class technical service and support.
  • Develop and implement customer service policies and procedures to improve customer experience.
  • Collaborate with other departments, including Technical Account Managers and Implementation, to ensure seamless customer support.
  • Manage Cardinal's knowledge base, including internal and external customer support documentation and troubleshooting guides on Centinel services.
  • Effectively respond to escalated customer service issues and ensure proper resolution.

Requirements:

  • Minimum of a Bachelor's degree in business, management, computer science, or a related discipline.
  • 3+ years of experience in the payment processing services industry.
  • 4+ years of experience leading people or projects.
  • Previous experience providing exceptional customer/client support.
  • Proven analytical and decision-making abilities.
  • Experience building and escalating customer relationships at all levels.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Visa Europe is an Equal Opportunities Employer.



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