Customer Support Manager, Issuer Services Lead
2 days ago
Join our team at Visa Europe as a Customer Support Manager, Issuer Services, and take on a challenging role that requires strong leadership and customer service skills. As a key member of our team, you will be responsible for leading a team of Customer Solution Analysts supporting our VCAS Issuer Service platform.
Key Responsibilities:
- Lead the team of Customer Solution Analysts to ensure all clients receive best-in-class technical service and support.
- Develop and implement customer service policies and procedures to improve customer experience.
- Collaborate with other departments, including Technical Account Managers and Implementation, to ensure seamless customer support.
- Manage Cardinal's knowledge base, including internal and external customer support documentation and troubleshooting guides on Centinel services.
- Effectively respond to escalated customer service issues and ensure proper resolution.
Requirements:
- Minimum of a Bachelor's degree in business, management, computer science, or a related discipline.
- 3+ years of experience in the payment processing services industry.
- 4+ years of experience leading people or projects.
- Previous experience providing exceptional customer/client support.
- Proven analytical and decision-making abilities.
- Experience building and escalating customer relationships at all levels.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Visa Europe is an Equal Opportunities Employer.
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