Technical Support Specialist

3 weeks ago


Denver, Colorado, United States Focused HR Solutions Full time

We are seeking a skilled Help Desk Analyst to join our team at Focused HR Solutions. This is a unique opportunity to work with a dynamic organization and contribute to the success of our clients.

About the Role

The successful candidate will provide top-notch technical support to our clients, working as the first point of contact for IT-related issues. With a strong focus on customer service, you will be responsible for troubleshooting and resolving software and hardware issues, escalating incidents when necessary, and ensuring that all tickets are correctly recorded and classified.

Responsibilities
  • Provide Tier I support for myColorado customers, analyzing, diagnosing, and resolving software and hardware issues associated with desktop computers and mobile computing devices.
  • Effectively and efficiently resolve incoming Tier I support tickets through preferred channels and escalate for support when necessary.
  • Install and support specified software on supported devices following defined procedures, processes, and methods.
  • Abridge by Service Level Commitments and OIT and agency policies.
Requirements

To be successful in this role, you will need:

  • Proficient (4-6 Years) experience in customer service or a related field.
  • An Associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
  • Excellent communication skills, both verbal and written.
Benefits

This position offers a competitive salary of $45,000 per year, based on experience, plus a range of benefits, including health insurance, paid time off, and professional development opportunities.

About Us

Focused HR Solutions is a leading provider of human resources services, dedicated to helping organizations achieve their goals through effective staffing and talent management solutions. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.



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