Part-Time Retail Customer Service Representative
5 days ago
The UPS Store is an independently owned and operated retail location where customers can complete various services, including shipping, packing, printing, mail receiving, faxing, and additional business services.
Job Summary:The Retail Sales Associate delivers exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment. The Associate expertly advises customers by providing accurate information on our array of products and services and exhibits confidence by knowing best practices related to the industry.
Responsibilities:- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Able to cross-sell and up-sell products and services
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
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