Customer Service Representative

5 days ago


Fort Worth, Texas, United States DriveTime Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to customers who are experiencing financial difficulties, while also maintaining a positive working relationship with our Loan Servicing team.

Key Responsibilities
  • Provide empathetic and solution-focused support to customers who are struggling to meet their contract obligations
  • Communicate effectively with customers to understand their needs and develop personalized plans to help them get back on track
  • Work collaboratively with the Loan Servicing team to resolve customer issues and ensure timely payment of delinquent accounts
  • Meet or exceed production goals while maintaining a high level of customer satisfaction
  • Perform other related duties as assigned
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage
  • A comprehensive training program to help you develop the skills and knowledge you need to succeed in this role
  • A flexible part-time schedule with opportunities for advancement
  • A fun and dynamic work environment with a team of passionate and dedicated professionals
  • A range of employee perks and benefits, including a 401(k) plan, tuition reimbursement, and a wellness program
Requirements
  • High school diploma or equivalent required; 2+ years of experience in collections, customer service, sales, or retail industry preferred
  • Professional and persuasive communication and negotiation skills
  • Ability to work in a fast-paced environment and meet production goals
  • Flexibility to work a variety of shifts, including Saturdays
Why DriveTime?

DriveTime is a Great Place to Work Certified company and has been recognized as one of the best companies to work for in the country. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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