Enterprise Client Success Manager
1 week ago
About InEvent
InEvent is an innovative B2B startup dedicated to developing intelligent solutions tailored for the hospitality and marketing industries within large organizations, equipping top-level executives with exceptional tools and providing robust resources for analysts and managers.
Who We Are
InEvent stands as a premier remote event technology provider, with a team known as InEventers, spread across over 13 countries globally, collectively communicating in more than 27 languages. Our diverse team is united by a common vision and shared values.
At InEvent, we celebrate individuality and foster open dialogue, emphasizing curiosity and a commitment to continuous growth and learning.
Enterprise Client Success Manager
In the role of Enterprise Client Success Manager, your main duty will be to manage the complete lifecycle of technical projects. This encompasses project planning, execution, and closure, defining project scopes, establishing timelines, efficiently managing resources, and ensuring the successful completion of projects within allocated budgets and deadlines.
Key Responsibilities
- Develop a comprehensive understanding of the InEvent platform and services to deliver optimal solutions for client projects;
- Formulate detailed project plans outlining tasks, timelines, resource requirements, and milestones;
- Address client inquiries and enhance their overall experience with our organization;
- Advocate for the value of the InEvent platform and identify upselling opportunities through client interactions;
- Pinpoint areas for process enhancement within Customer Success initiatives;
- Provide support to enterprise clients through virtual meetings and written communication.
Qualifications
- A minimum of 4 years of experience in Customer Success or Account Management roles;
- Exceptional communication and relationship-building capabilities;
- Experience in delivering training and providing live customer support;
- Technical proficiency is essential, with familiarity in HTML, CSS, or programming being advantageous;
- A high degree of accountability and organizational skills;
- A thorough understanding of customer needs with effective troubleshooting abilities;
- Strong problem-solving and communication skills;
- A quick learner with resilience;
- Eligibility to work in the U.S. (requiring SSN);
- Willingness to undertake occasional client office visits for training and implementations, estimated at 10-20% of working time, with travel expenses covered by the company.
Benefits
- Comprehensive Health Insurance;
- Paid Time Off (PTO);
- 401k Retirement Plan;
- Annual Summits;
- Gifts for Birthdays and Work Anniversaries.
Contract: This is a full-time position (40 hours per week) with a permanent status.
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