Technical Support Specialist

1 day ago


Wilmington, Massachusetts, United States Georgia IT Inc Full time
About the Job

We are seeking a skilled Technical Support Specialist to provide on-site support to our customers in the Wilmington, MA area. As a key member of our team at Georgia IT Inc, you will be responsible for delivering exceptional technical support and ensuring customer satisfaction.

Key Responsibilities:
  • Provide on-site field support to customers, including installation, servicing, and repairing of systems and equipment.
  • Answer customer questions and resolve issues, referring other issues/questions to appropriate personnel/service area/manager for follow-up, testing, and troubleshooting.
  • Assist in instructing customers in the operation and maintenance of systems/equipment.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.

With three or more years of field support experience, you will possess a strong understanding of our company's hardware, software, and equipment products. You should also have experience working with customer technology and support requirements, process and/or system design concepts, and appropriate programming languages, operating systems, and software.

Requirements

To be successful in this role, you must have:

  • Three or more years of field support experience.
  • Experience working with our company's hardware, software, and equipment products.
  • Experience working with customer technology and support requirements.
  • Experience working with process and/or system design concepts.
  • Experience working with appropriate programming languages, operating systems, and software.

The estimated salary for this position is $70-$90 per hour, depending on experience. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply.



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