Field Support Specialist in Wilmington, MA

20 hours ago


Wilmington, Massachusetts, United States Georgia IT Inc Full time
About Georgia IT Inc.

Georgia IT Inc. is a leading provider of technical support services in the northeastern United States. We are seeking a skilled Field Support Specialist to join our team in Wilmington, MA.

Job Summary

We are looking for an experienced Technical Field Support Professional to provide on-site support to customers in the northeast region. The successful candidate will have a strong background in hardware and software systems, with experience working with engineering principles and practices.

Key Responsibilities:
  • Provide on-site field support to customers, including installation, servicing, and repairing of systems and equipment.
  • Analyze and troubleshoot technical issues, referring complex problems to senior engineers as needed.
  • Assist in the design and implementation of technical programs and solutions.
  • Collaborate with clients' engineers to gather information, design changes, and requirements.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Three or more years of experience in field support, preferably in the northeastern United States.
  • Strong understanding of hardware and software systems, including process and system design concepts.
  • Excellent interpersonal, analytical, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment, with strong time management and organizational skills.

Estimated Salary: $60,000 - $80,000 per year.



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