Guest Services Representative
6 days ago
Avantic Lodging Enterprises is seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities- Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
- Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments in a timely and professional manner.
- Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a prompt and courteous manner.
- Communication: Communicate effectively with guests, colleagues, and management, ensuring seamless communication and collaboration.
- Problem-Solving: Identify and resolve guest complaints and issues in a professional and courteous manner, ensuring guest satisfaction.
- Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experience.
- Adaptability: Be flexible and adaptable in a fast-paced environment, responding to changing guest needs and priorities.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
- Skills: Excellent communication and interpersonal skills, ability to work in a team environment, and adaptability in a fast-paced environment.
- Language: Fluency in English, with the ability to communicate effectively with guests and colleagues.
The Guest Services Agent will work in a fast-paced environment, with frequent interactions with guests and colleagues. The role requires standing for long periods, using a computer, and lifting up to 10 pounds.
What We OfferAvantic Lodging Enterprises offers a competitive salary and benefits package, as well as opportunities for career growth and development.
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