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Customer Service Representative Part-time

2 months ago

Cheyenne, Wyoming, United States Commonwealth Senior Living at North Byron Full time

Job Summary:

The Concierge is a critical team member responsible for providing excellent customer service and acting as the first point of contact for guests, visitors, and vendors at Commonwealth Senior Living at North Byron.

Key Responsibilities:

  • Greeting and Assisting Guests: Greet and assist guests, visitors, and vendors in a warm and friendly manner, providing a positive and welcoming experience.
  • Providing Information and Directions: Provide information and directions about the establishment, services, and local area, ensuring guests have a smooth and enjoyable experience.
  • Handling Inquiries and Requests: Handle inquiries, concerns, and requests promptly and efficiently, responding to emergency situations and providing general assistance to guests when needed.
  • Concierge Desk Operations: Manage concierge desk operations, including check-ins, phone calls, and administrative duties, ensuring safety and security by monitoring entrances and authorizing access for authorized individuals.
  • Anticipating Guest Needs: Anticipate guests' needs and provide personalized service to enhance their experience, ensuring a high level of customer satisfaction.

Qualifications:

  • Excellent Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills, with the ability to remain calm and professional in a fast-paced and ever-changing environment.
  • Strong Problem-Solving and Multitasking Abilities: Demonstrate strong problem-solving and multitasking abilities, with the ability to handle a variety of tasks and responsibilities.
  • Knowledge of Local Area: Have knowledge of the local area, attractions, and services, with the ability to provide recommendations and directions to guests.
  • Experience in Customer Service or Hospitality: Possess experience in a customer service or hospitality role, with a strong understanding of customer needs and expectations.

Benefits:

  • Employee Referral Bonus Program: Participate in an employee referral bonus program, with opportunities for career advancement and professional growth.
  • Paid Training: Receive paid training and development opportunities, with a focus on customer service and hospitality skills.
  • Medical, Dental, Vision, Life Insurance, and Health Savings Accounts: Enjoy a comprehensive benefits package, including medical, dental, vision, life insurance, and health savings accounts.
  • 401k Available to All Employees: Participate in a 401k plan, with opportunities for retirement savings and financial security.
  • Tuition Reimbursement: Receive tuition reimbursement, with opportunities for education and career advancement.
  • Employee Assistance Fund: Participate in an employee assistance fund, with support for employees and their families.
  • Flexible Shifts: Enjoy flexible shifts and scheduling, with opportunities for work-life balance.
  • Career Advancement Opportunities: Participate in career advancement opportunities, with a focus on professional growth and development.
  • Discount Programs: Enjoy discount programs and perks, with opportunities for savings and rewards.