Fitness Center Representative

7 days ago


Jacksonville, Florida, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests, creating a positive member experience.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
Physical Demands

Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs.

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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